Disabled Access - Hyde Park Winter Wonderland

17 Nov 2017 - 1 Jan 2018

10am -10pm

On 17 Nov only, opens at 5pm

Free entry!

book your attraction tickets

Accessibility

Booking Tickets

When booking tickets for the Ice Rink, Magical Ice Kingdom, Bar Ice, Giant Wheel, Circus and The Sooty Show it helps us to know of any access requirements in advance so that we can best gauge the numbers that will be in attendance. This will also allow us to provide the right facilities for our customers. We may not be able to deal with requests which are not arranged in advance.

Personal Assistant (PA) Scheme

We offer PA ticketing scheme to provide disabled visitors who require assistance with an additional ticket for a partner, accompanying friend or personal assistant (PA) for all pre-bookable attractions (drinks are not included as part of a PA ticket at Bar Ice). To apply for a PA ticket you will first need to purchase your ticket(s), DO NOT purchase a ticket for your PA, this will be allocated upon a successful application. Once you have purchased your ticket please fill out the application form. You will need to provide the name of your PA prior to the event. Please note your PA must be 16 or over. PA tickets for Bar Ice are access only tickets.

Along with this application form, we kindly ask that you provide current medical documentation to support your request. We accept this in the forms of:

  • Copy of DLA Entitlement Letter
  • Copy of Attendance Allowance letter
  • Evidence of registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (with +1 icon)

If you do not have any of the above evidence but need the help of a PA at the attraction please state on the application form why you require them. You are welcome to post or email copies of any additional evidence that supports your application, or contact us to discuss your application. Each application will be assessed on a case-by-case basis.

Click here to complete the PA application form – PDF / Word

Click here to complete the PA application form (large print versions)-  PDF / Word

You can send your supporting info with your application form to:

EMAIL: access@pwrevents.com

BY POST: Winter Wonderland Access, PWR Events, Building 6, Chiswick Park, 566 Chiswick High Road, London, W4 5YA

If you do not have access to a printer you can request a form to be posted to you by emailing access@pwrevents.com

PA applications need to be received a minimum of 5 working days prior to the date you wish to visit.

PA applications can be processed on site at the event but this is subject to available tickets and presentation of the supporting documents listed above. Please expect delays for processing in person at the event.

Pre-bookable Attraction Wheelchair Access

Wheelchairs can be accommodated on all our bookable attractions. However, some of the attractions are limited to the amount of wheelchairs that can be accommodated at any one time.

Please see below:

Ice Rink

A maximum of 5 wheelchairs per session, unless otherwise arranged.

The Magical Ice Kingdom

No Limit

Bar Ice

A maximum of 5 wheelchairs per session, unless otherwise arranged.

The Giant Wheel

There is one wheelchair accessible pod which can only accommodate one wheelchair at a time. The VIP Pod is not wheelchair accessible.

Zippos Christmas Circus

A maximum of 10 wheelchairs per show, unless otherwise arranged.

Cirque Berserk

A maximum of 10 wheelchairs per show, unless otherwise arranged. VIP Boxes are not wheelchair accessible.

The Sooty Christmas Show

A maximum of 10 wheelchairs per show, unless otherwise arranged.

Cinderella on Ice

A maximum of 10 wheelchairs per show, unless otherwise arranged.

PA’s on rides and ride access

Complimentary PA access on rides it as the discretion of the Ride Operator. Please note disability access on rides is dependent of the type of disability.

Wheelchair users

If five or more of your party are wheelchair users please call us directly to make your booking on 020 8233 5400 between Monday to Friday, 9:30am – 5pm.

ON SITE DISABLED FACILITIES

Disabled Access

We have tried to make the walkways and public spaces at Winter Wonderland as even as possible, with ramps to bars and cafés where we can. Wheelchairs are welcome on the Ice Rink, there is a wheelchair accessible pod in the Giant Wheel and spaces in the Circus shows designed to accommodate wheel chairs.

There is no ride-wide policy for the suitability of the fairground (token) rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the day will determine whether the ride is suitable, for safety reasons, and how they will grant admission.

Travelling by Tube

For visitors travelling by tube the nearest step free stations are Green Park and Victoria. Green Park is a step free station with lift access to the Victoria and Jubilee lines. Victoria is a step free access station with lift access to the Victoria, Circle and District lines and National Rail services. Those with mobility impairments may find it easier to use this station.

Parking

Pay & Display parking is available on West Carriage Drive and in car parks at either end of Serpentine Bridge. However, we recommend that visitors avoid coming by car as there are limited places.

Disabled badge holders and motor cyclists park free of charge but are subject to 4 hour maximum stay Monday to Saturday. After 6.30pm the 4 hour maximum no longer applies.

Full details and location of off-street Blue Badge parking bays can be found on the City of Westminster website at www.westminster.gov.uk or call them on 020 7823 4567. See the Royal Parks website for more information. www.royalparks.org.uk or call them on 0300 061 2000.

Disabled parking is also available at the Park Lane Q-Park. For further information and to book your space, please visit www.q-park.co.uk or call them on 0870 442 0104.

Toilets

Disabled toilet facilities are available on site.

Medical Facilities

There will be medical and welfare facilities on site for all customers.