Open from 4pm on 21 November 2019 - 5 January 2020

The ultimate Christmas extravaganza

Personal Assistant Tickets

Personal Assistant tickets

We offer an additional ticket for a Personal Assistant for guests that require assistance. These are available for all our pre bookable attractions which include: Ice Rink, Magical Ice Kingdom, Bar Hutte, Bar Ice, The Giant Wheel, Zippos Christmas Circus, Cirque Berserk, Stand-up comedy and Ice Sculpting workshops

To apply for a PA ticket you will first need to purchase your ticket(s), DO NOT purchase a ticket for your PA, this will be allocated upon application. Once you have purchased your ticket please fill out the application form. You will need to provide the name of your PA prior to the event. Please note your PA must be 14 years or over. PA tickets for Bar Ice are access only tickets.

Along with this application form, we kindly ask that you provide current documentation to support your request. We accept the following:

  • Copy of Disability Living Allowance or Attendance Allowance award letter

If you do not have any of the above evidence but need the help of a PA please let us know on the application form the circumstances surrounding the assistance you require. You are welcome to post or email copies of any additional evidence that supports your application, or contact us to discuss your application. Each application will be assessed on a case-by-case basis.

Click here to complete the PA application form – PDF / Word

Click here to complete the PA application form (large print versions)-  PDF / Word

You can send your supporting info with your application form to:


BY POST: Winter Wonderland Access, PWR Events, Building 6, Chiswick Park, 566 Chiswick High Road, London, W4 5HR

If you do not have access to a printer you can request a form to be posted to you by emailing

PA applications need to be received a minimum of 5 working days prior to the date you wish to visit.

PA applications can be processed on site at the event but this is subject to available tickets. Please expect delays for processing in person at the event.

If you have any questions regarding the PA application form, you can contact our team on 0208 233 5400 or