BOOK ATTRACTION TICKETS

Personal Assistant Tickets

We offer an additional ticket for a Personal Assistant for guests that require assistance. These are available for all our pre bookable attractions which include:

  • Ice Rink
  • Magical Ice Kingdom
  • Bar Hütte
  • Bar Ice (drinks are not included as part of a PA ticket at Bar Ice)
  • The Giant Wheel
  • Zippos Christmas Circus
  • Cirque Berserk
  • Mr. Men and Little Miss – The Show
  • Paddington on Ice
  • Winter Wonderland Comedy Club
  • Ice Sculpting workshops

To apply for a PA ticket you will first need to purchase your ticket(s), DO NOT purchase a ticket for your PA, this will be allocated upon application.

Once you have purchased your ticket please fill out the application form. You will need to provide the name of your PA prior to the event. Please note your PA must be 14 years or over.

Along with this application form, we kindly ask that you provide a copy of current documentation to support your request. We accept the following:

  • PIP (Personal independence payment)
  • DLA – care and/or mobility
  • Letter from a medical professional
  • D/deaf or blind registration
  • The Access Card or equivalent with a +1 Icon for PA tickets

If you do not have any of the above evidence but need the help of a PA please let us know on the application form the circumstances surrounding the assistance you require.

You are welcome to post or email copies of any additional evidence that supports your application, or contact us to discuss your application. Each application will be assessed on a case-by-case basis.

Click here to complete the PA application form – PDF / Word

Click here to complete the PA application form (large print versions)-  PDF / Word

You can send your supporting info with your application form to:

EMAIL: access@pwrevents.com

BY POST: Winter Wonderland Access, PWR Events, Building 6, Chiswick Park, 566 Chiswick High Road, London, W4 5HR

If you do not have access to a printer you can request a form to be posted to you by emailing access@pwrevents.com

PA applications need to be received a minimum of 5 working days prior to the date you wish to visit.

PA applications can be processed on site at the event but this is subject to available tickets. Please expect delays for processing in person at the event.

If you have any questions regarding the PA application form, you can contact our team on 0208 233 5400 or access@pwrevents.com.

Personal Assistant Wristbands

This year we are trialling a ride wristband that accessibility customers are entitled to apply for their PA/Carer allowing them access for three free rides. The wristband is only available for purchase online and is not available to onsite.

To get the wristband fill out the application form. You will need to provide the name of your PA prior to the event. Please note your PA must be 14 years or over.

Along with this application form, we kindly ask that you provide a copy of current documentation to support your request. We accept the following:

  • PIP (Personal independence payment)
  • DLA – care and/or mobility
  • Letter from a medical professional
  • D/deaf or blind registration
  • The Access Card or equivalent with a +1 Icon for PA tickets

If you do not have any of the above evidence but need the help of a PA please let us know on the application form the circumstances surrounding the assistance you require.

You are welcome to post or email copies of any additional evidence that supports your application, or contact us to discuss your application. Each application will be assessed on a case-by-case basis.

Click here to complete the PA Wristband application form – PDF Word

Click here to complete the PA application form (large print versions)-  PDF / Word

You can send your supporting info with your application form to:

EMAIL: access@pwrevents.com

BY POST: Winter Wonderland Access, PWR Events, Building 6, Chiswick Park, 566 Chiswick High Road, London, W4 5HR

If you do not have access to a printer you can request a form to be posted to you by emailing access@pwrevents.com

Wristband applications need to be received a minimum of 5 working days prior to the date you wish to visit. You will need to pick up the wristband from our Box offices when you arrive onsite. Access customers and their PAs/Carers should assess their own abilities and make an informed decision about which attractions they are able to, or wish to use. The Rides at Winter Wonderland Guide is available for download and features details about each ride at the event.

Personal Assistant Tickets Terms & Conditions