FAQs

Yes, all visitors will need to have an entrance ticket before arriving at Hyde Park Winter Wonderland. You will need to purchase an Off-Peak, Standard, or Peak entrance ticket depending on when you wish to attend. Please note all members of your party will require an entry ticket. Personal Assistants and Infant (2 and under) will also require a ticket although these will be free of charge.

Additionally, if you spend £20 on any of our attractions, rides or games online and in advance, your entrance ticket will become free when booked in the same transaction!

Tickets will be subject to availability, so we recommend that all visitors purchase their entrance tickets on our official Hyde Park Winter Wonderland website ahead of their visit to avoid disappointment. Please note we are managing our capacity this year to ensure we have flexibility to respond to government guidelines.

We are delighted to be able to safely bring Hyde Park Winter Wonderland back to London for some much-needed festive fun after a year off that was tough for so many people. In order to do this, we are managing our capacity and have a robust entry system in place. We are introducing timed entry slots so we can monitor the number of guests at the event more effectively, provide our guests with more space and ensure everyone enjoys Hyde Park Winter Wonderland to the fullest.

An entry ticket allows entrance to Hyde Park Winter Wonderland. It does not include entry to any attractions or rides or guarantee entry to The Bavarian Hall or any other bar or restaurants. If you would like to visit any of our attractions or pre-bookable rides, we advise purchasing in advance on our website, to avoid any disappointment.

Yes of course! Our PA scheme also works on your entrance tickets. Please do be sure to select your PA entrance ticket as well as your own if you require additional assistance whilst at the event.

Once you have purchased your tickets, you will receive an email from our ticketing partner SEE tickets with a request to upload your documentation to support your PA request. We ask that you upload your documentation, and this will be reviewed by SEE Tickets.

Please allow 5-7 working days for your request to be processed. If you have not heard back from SEE, please do come along to the event with your tickets (including any PA tickets), as these will be valid and we will be able to assist you further with any queries.

No. Your entrance ticket to Hyde Park Winter Wonderland will only be valid for the timed entrance slot that you have booked for. If you would like to attend another day or time, you will need to purchase a new entrance ticket.

All tickets to Hyde Park Winter Wonderland are E-tickets. These will be sent to the email address that you provided upon booking with SEE tickets. If you have not received your tickets, please do contact their customer service team: https://winterwonderland.seetickets.com/customerservice

Like many of London’s attractions and shows, we are offering a variety of price points, including Off-Peak, Standard, or Peak tickets, to help us manage periods of higher and lower demand. We want to encourage our customers to visit when the event will be quieter and therefore, many of our midweek morning entry times are free-of-charge. Additionally, if you spend £20 on any of our attractions, rides, or games online and in advance, you will receive a free entrance ticket when booked in the same transaction!

Yes, entrance tickets for our off-peak days and times will be free to book. Please note, even though entrance is free on these days you will still need to book a ticket.

Additionally, if you spend £20 on any of our attractions, rides, games food & drinks online and in advance, your entrance ticket will become free when booked in the same transaction!

Yes, you will need a valid entrance ticket to enter Hyde Park Winter Wonderland. Please be aware that your entrance ticket does not guarantee you entrance to our Bavarian Hall or other bars.

Yes, we ask that all customers come prepared with their tickets downloaded on their phone ready to be scanned by our staff. This will enable you to enter Hyde Park Winter Wonderland as smoothly and quickly as possible.

No, the ticket buyer does not have to be present at the event. We do however ask that you have the ticket downloaded on your phone ready to be scanned by our staff. Please note all children aged 12 and under must be accompanied by an adult.

You will need to enter Hyde Park Winter Wonderland during your entrance ticket time slot, but after that you are welcome to stay and enjoy the festive fun for as long as you like until we close at 10pm.

You will need to book a timed entrance ticket for the event, but once you have arrived you will be able to stay as long as you wish, until we close at 10pm. Therefore, if your attraction ticket falls after your entrance slot, please do not worry – you will still be able to attend your booked attraction. Please note you will not be able to gain access to the event prior to your timed entrance slot.

Once you have entered the event, you will not be able to leave and return on the same entry ticket. Once your ticket has been scanned, you will not be able to re-use it.

We are managing the capacity of Hyde Park Winter Wonderland this year to ensure we have flexibility when responding to government guidelines and any changes to pandemic-related requirements. Therefore, we do ask that people arrive within their timed entrance slot. If you arrive outside of your booked entrance slot, you are not guaranteed entry. Whilst we will do our best to accommodate latecomers who arrive after their timed entrance slot, please note this may not always be possible. Please do make yourself known to a member of staff upon arrival and they will do their best to assist you.

We do charge a transaction fee for online bookings, and this is charged for the entire booking and not per ticket.
Fees are 10% of your total booking with a maximum charge of £15.00.

Tickets are non-exchangeable and non-refundable. However, if you are unable to attend, please do feel free to gift your tickets to a family member or friend. For all ticketing queries, please contact SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice

If Hyde Park Winter Wonderland 2021 is cancelled by the Event Organisers, please be rest assured you will have the option to request a refund or reschedule your booking for an alternative date. We hope that this gives you confidence in booking a ticket for this year’s event.

If you have arrived at the event and you are not able to locate or download your ticket, please head to one of our box offices where the staff will be able to assist you.

For all ticketing queries, please contact SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice

For all ticketing queries, please contact SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice

For all ticketing queries, please contact SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice

  1. Please open the camera application on your phone (Please note if you do not have the most up to date software on your device, you may need to download an external app to scan your QR code).
  2. Point your camera at the QR code.
  3. The QR code must fit completely within your screen.
  4. You will see a link appear at the top of your screen when the QR code has been registered.
  5. Click this link and it will take you to the relevant information for the QR code that you have scanned.

If you are looking to book a certain pre-bookable attraction, you will need to book an entrance ticket alongside your attraction tickets.

Please visit your chosen attraction’s page on our website, where you will find further information on how to purchase these tickets. Additionally, for any day throughout the event, if you spend £20 on any of our attractions, rides or games online and in advance of attendance, you will receive a free entrance ticket.

Yes, if you head over to our website, you can add tickets to an existing booking by inputting your original booking reference instead of selecting your chosen date on our ticket booking page.

Hyde Park Winter Wonderland will take place from Friday 19thNovember 2021 – Monday 3rd January 2022, 10am – 10pm, except Christmas Day.

*If you are experiencing any difficulties with your tickets, please contact: SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice

Hyde Park Winter Wonderland is located in Hyde Park, London W2 2UH

Hyde Park Winter Wonderland is a short walk from the following London Underground stations:

Green Park – Step free access. (Victoria, Jubilee and Piccadilly lines)

Victoria – Step free access. (Victoria line and National Rail)

Paddington – Step free access. (Bakerloo, Metropolitan, Circle & District lines and National Rail)

Please note: Hyde Park Corner and Marble Arch tube stations get very busy during peak times, please use alternative stations.

Green Park is a step-free station with lift access so those with children or with mobility impairments may find it easier using this station.

For all transport links and travel information, see our Travel page.

For those who travel by car, Q-Park is a large and secure car park fitted with extensive CCTV systems and manned 24/7 by parking hosts who conduct regular patrols. It has entrances at Park Lane and Marble Arch, ideal for visitors to Winter Wonderland. You can find out further information here.

The address is:

Q-Park Park Lane
Park Lane
London
W1K 7TY

what3words for car park entrance: ///bunch.shells.bands

(Tel: 0113 2384200)

Pay and Display parking is available on West Carriage Drive.

For further information, including parking bay and blue badge parking locations, call 03433 571 557 or click here.

Dogs are permitted at Hyde Park Winter Wonderland but must be on a lead and controlled at ALL TIMES. Dogs are not permitted into any rides or attractions, with exception of certified assistance dogs. Please Note: Hyde Park Winter Wonderland can be very busy and noisy, especially at weekends, and therefore may not be a suitable environment for dogs.

Please see our Accessibility page.

PA Tickets are available for entry and all attractions at Hyde Park Winter Wonderland. Please do be sure to select your PA ticket as well as your own if you require additional assistance whilst at the event.

Once you have purchased your tickets including your PA ticket(s), you will receive an email from our ticketing partner SEE tickets with a request to upload your documentation to support your PA request. We ask that you upload your documentation, and this will be reviewed by SEE Tickets.

Please allow 5-7 working days for your request to be processed. If you have not heard back from SEE, please do come along to the event with your tickets, as these will be valid, and we will be able to assist you further.

For full details and guides, please see our Accessibility page.

Wherever possible we have tried to make access throughout the park as easy as possible. All our pre-bookable activities are wheelchair accessible. In certain locations such as the street food area, we have fitted out eating and drinking areas with accessibility ramps. A number of our Hyde Park Winter Wonderland token booths and bars have lowered counters.

Although we will always try to be as fully inclusive as we possibly can at Hyde Park Winter Wonderland, visitor safety is a priority and certain rides in the event are physically demanding and vigorous. Hyde Park Winter Wonderland therefore reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety, or the safety of others should they participate.

For full details and guides, please see our Accessibility page.

Pay & Display parking is available on West Carriage Drive and in car parks at either end of Serpentine Bridge. However, we recommend that visitors avoid coming by car as there are limited places. You will also be able to park in Q- Park, where there are 14 designated blue badge spaces.

The address is:

Q-Park Park Lane
Park Lane
London
W1K 7TY

what3words for car park entrance: ///bunch.shells.bands

For full details and guides, please see our Accessibility page.

The safety and comfort of our visitors is a priority. Hyde Park Winter Wonderland has a robust security management plan, which is coordinated by event security and the Metropolitan Police. If you see something suspicious, or something that does not feel right, please report it to a member of our security team.

To maximise safety, searches will take place at point of entry.  This can include the use of metal detectors and searches of the person. All bags will be searched. Please note these searches are a condition of entry, any person with illegal or prohibited items or who does not want to be searched will be refused entry and their ticket/s will not be refunded. Please also note prohibited items listed below. We will not be able to look after these items for you or hold liability and you will not be able to enter the event or receive a refund. Security checks may result in delays when entering the site, please leave extra time for these searches to take place.

We strongly advise not bringing large bags or luggage to event as we may not be able to accommodate these. We advise only bringing a handbag or small rucksack.

We ask all guests to be vigilant and not to leave bags and belongings unattended at any time. Any unattended item may be disposed of in line with our security protocols.

The following articles must not be brought into the event. Any person attempting to bring any of the below items on site will be refused entry and their ticket will not be refunded:

  • Knives (including pocketknives)
  • Work tools
  • Fireworks
  • Smoke canisters
  • Air-horns
  • Spray cans
  • Chinese Lanterns
  • Handheld communication devices (such as radios)
  • High Visibility clothing
  • Skateboards, scooters, or bikes
  • Flares
  • Weapons
  • Dangerous or hazardous items
  • Laser devices
  • Bottles/ glass vessels / cans – even if wrapped up as a present for a later time
  • Your own alcohol – even if wrapped up as a present for a later time
  • CS Gas
  • Poles
  • Drones
  • Any article that might be used as a weapon and/or compromise public safety
  • Open bottles of drink/liquid (unopened and sealed bottles of water will be accepted, as will empty reusable cups and bottles)
  • Illegal drugs
  • Nitrous Oxide
  • Drug Paraphernalia
  • Chairs/Stools
  • Banners/Flags
  • Unauthorised professional photography equipment. Equipment considered to be professional will be permitted at the discretion of the security.
  • Any other items which we consider to be unsafe or pose a risk to public safety and/or security

Any article that is illegal, might be used as a weapon, deemed to be offensive, abusive, or compromise public safety, will be confiscated and reported to the police.

Hyde Park Winter Wonderland is an outdoor event so make sure you dress appropriately as we will be open in rain, snow or shine! No refunds will be given due to inclement weather. There are multiple covered seating areas across the site, providing warmth and shelter in varying degrees of enclosure – some of which are heated. There are also many benches throughout the site for you to rest your legs whilst soaking up the festive spirit!

The Ice Rink operates in all weather conditions as well. In the unlikely event that ticketed events are closed, IMG reserves the right to offer a refund or reschedule your booking to an alternative date/time (subject to availability).

Yes, we do have a Good to Go Certificate! This means that our event meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.

We can’t wait to see you at Hyde Park Winter Wonderland this year!

This will be subject to the government guidelines on masks at the time of Hyde Park Winter Wonderland.

Guests who have a medical/valid exemption will not have to wear a mask. All of our other guests will be subject to government guidelines on mask wearing at the time of the event.

If you, or someone in your group becomes unwell with symptoms of Covid-19 or you are asked to self-isolate, we ask that you do not attend Hyde Park Winter Wonderland. Please contact the ticket provider as soon as you can and they will do their best to reschedule your booking for a new date/time, subject to availability.

Our employees have completed Covid-19 specific training programmes instructing them on how to stay safe and keep our guests safe. We are continuing to monitor government advice and will adhere to the relevant guidelines in place at the time of the event.

While you can use cash at Hyde Park Winter Wonderland, all our bars and stalls accept contactless payments. You will also be able to use contactless payments at our rides, token booths and games.

We ask that all guests take the necessary precautions to keep themselves, those around them and our staff safe at Hyde Park Winter Wonderland. We’re continuing to monitor government advice and will ensure that health and safety measures adhere to the guidelines in place at the time of the event. We will also be adding more hand washing and sanitisation stations around the site and introducing enhanced hygiene measures. These include more frequent cleaning of all communal surfaces and high touch points. All handwashing/sanitisation stations will be marked clearly on our maps for easy access.

This will be subject to government guidelines at the time of Hyde Park Winter Wonderland.

This will be subject to government guidelines at the time of Hyde Park Winter Wonderland.

We are delighted to be able to safely bring Hyde Park Winter Wonderland back to London for some much-needed festive fun after a year off that was tough for so many people. In order to do this, we are managing our capacity and entry times so we have flexibility to respond to government guidelines and any changing requirements. We want our visitors to feel safe and comfortable and this will allow for everyone to move freely around the event at peak times.

This year there are three ways that you can book your ride tickets:

  1. Purchase tickets for any of our prebook able rides online via (insert link)
  2. Use your contactless card at the rides to make use of our Tap and Ride service.
  3. Purchase ride tokens from one of our many token booths on site at Hyde Park Winter Wonderland.

Each token costs £1 and children’s rides start at £2. Everyone who rides needs a token (including parents riding with children). Please remember, tokens can only be used on the day of purchase – they are not exchangeable or refundable.

For information about our ride wristbands scheme for our access customers, please see our access guide.

Although we will always try to be as fully inclusive as we possibly can at Hyde Park Winter Wonderland, visitor safety is a priority and certain rides in the event are physically demanding and vigorous. Hyde Park Winter Wonderland therefore reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety, or the safety of others should they participate. If you would like further information on the accessibility of our pre bookable rides, please see our Ride Access Guide.

As always, we have a huge selection of fabulous rides. We will be making some of our thrill-seeking rides available for pre purchase this year.

This year we have introduced a selection of pre bookable rides. If you wish to go on a ride that is not available for pre purchase, don’t worry – you will be able purchase either ride tokens from our token booths or use your contactless card to tap and ride!

Yes. While tokens for rides purchased on site will expire the same day, your pre booked ride ticket can be used on any day of your choice throughout the run of the event. Please note you will need to purchase a new entrance ticket for the day you wish to return and use your ride ticket.

No, your ride ticket will not include entrance for a different day. You will need to book a new entrance ticket to attend.

No, our pre bookable ride tickets do not include fast track queue entrance. Some rides will have separate queues for customers who have pre booked, but this will not guarantee a faster entrance.

We would not advise going on any rides at Hyde Park Winter Wonderland if you are pregnant. All access to rides will be at the ride operators’ discretion to ensure to the safety of all our guests.

Please note if the ride you have purchased is not running, our customer service team on site at Hyde Park Winter Wonderland will do their best to assist you with alternative options.

Please see list of pre-bookable rides (please note that this list is subject to change):

  • Munich Looping
  • XXL
  • Ice Mountain
  • Wilde Maus
  • Hangover
  • Euro coaster
  • Irrgarten
  • Air
  • Snow Jet
  • Christmas Tree Ride
  • Real Ice Slide
  • Haunted Mansion
  • Helter Skelter

At busy times there can be queues at Hyde Park Winter Wonderland, so please allow sufficient time to enjoy your ride. Please note some ride queues may close up to an hour before the event closes at 10pm.

Yes, your ride ticket will be a downloadable PDF that will be scanned by the ride operators when you arrive at your chosen ride.

You do not all have to go on the rides you have booked at the same time. Please ensure that you only scan the tickets you would like to use when you arrive at your chosen ride as tickets cannot be scanned more than once.

This will be subject to the government guidelines on wearing masks at the time of the event.

Yes, there are several box offices at Hyde Park Winter Wonderland where you can buy tickets for all attractions. Please be aware that these are subject to availability and we strongly advise you book your tickets in advance to avoid disappointment. Please arrive in plenty of time if choosing this option.

To purchase your tickets in advance see our Book Tickets page.   Additionally, for any day throughout the event, if you spend £20 on any of our attractions, rides or games online and in advance of attendance, you will receive a free entrance ticket!

Please note when purchasing attraction tickets, you will also need to purchase an entrance ticket to the event.

Yes, you will be able to see the Off-Peak, Standard and Peak sessions for each attraction, when making your booking.

Yes, we do offer a student/concession ticket on our pre-bookable attractions. Please bring relevant ID with you to the event as you may be asked to show this upon arrival.

Concessions, carrying the ID listed, are:

  • Full-time students (with valid photo Student ID)
  • Over 60s (Bus Pass/Driver’s Licence/Passport/ID Card)
  • Hyde Park and Kensington Friends (with membership card)

Yes. A 10% group discount is available to groups of 20 people or more. You can make your group booking online where you can select a group ticket which will display the discounted price. Group discounts are only available for advances sales. You will need an entrance ticket for the event for each member of your group when purchasing attraction tickets.

Please note: the discount only applies to 20 people or more per attraction. This excludes Family Tickets, which already includes a built-in discount and does not apply to The Giant Wheel Private Pods/Circus VIP Boxes and Bar Ice tickets.

You will be allowed entry if you arrive within your allotted session time. No refunds will be given for a late arrival which results in customers not receiving a full session or performance. Late arrivals will be allowed at the discretion of the operator. We advise customers to arrive at their booked attraction 20 minutes before the start time stated on the ticket. Please allow time for queuing at the entrance gates.

Please also allow enough time to get from one attraction to the other.

  • Ice Skating sessions are 50 minutes long (please arrive 20 minutes in advance to get your skates on!)
  • The Magical Ice Kingdom presents a walk-through attraction which you can walk around at your leisure. The normal duration is approximately 20-30 minutes. You will need to choose an entry time slot before booking. Please note you can arrive anytime within the hour of your booked time slot. Last admission is at 21.30.
  • A ride on The Giant Wheel lasts for approximately 10 minutes (the last flight is at 21.45)
  • Zippos Christmas Circus and Cirque Berserk shows are approximately 45 minutes in length. Please arrive 20 minutes before the show starts
  • Bar Ice sessions are 20 minutes long. You must choose a time slot before booking. The last session is at 21.20 and the bar will stop service at 21.45
  • The Ice Sculpting Workshop is a 40-minute session and your ticket includes entry into The Magical Ice Kingdom. If you have pre booked an ice sculpting workshop, please arrive 5 minutes prior to your booked session.

You can upgrade your Giant Wheel tickets to Fast Track at the point of booking your tickets so you can jump the queue. There is an upgrade fee per ticket or pod.

The Magical Ice Kingdom and Bar Ice are kept very cold with the temperature set at -10°c. Please wrap up warm and dress appropriately!

Yes. You’re free to take as many as you like and there will be many photo opportunities. There will also be a professional photographer available should you wish to pose for a souvenir photo.

New for this year, you can purchase game tickets ahead of your visit via our website. You will be able to purchase these vouchers in the following denominations:

  • 1 play – £3
  • 3 plays – £9
  • 5 plays – £15
  • 10 plays – £30

Please note that all game ticket purchases are capped at £90 per transaction.

Yes! New for 2021, you will be able to pre purchase a photo package to capture your favourite moments at The Giant Wheel, The Magical Ice Kingdom, and our Ice-Skating Rink. Please note these can be collected at the photography kiosk at the end of the attraction. If you pre purchase your photo package online and in advance of your visit to Hyde Park Winter Wonderland, you will get 20% off the on site price.

Ice Skating can be hazardous and the use of the Ice Rink is entirely at your own risk. Hyde Park Winter Wonderland is not responsible for any injuries arising from your use of the Ice Rink. Skaters must follow the instructions of the marshals at all times. The Rink Manager reserves the right to remove those deemed a risk to the safety of others.

The Ice Rink operates in all conditions – please bring suitable clothing as no refunds will be given due to inclement weather.

It is a good idea to bring a change of socks on wet days.

Children of 12 years or under must be accompanied on the ice and remain under the control or supervision of a person 16 years or over at all times.

The Rink Manager reserves the right to determine the ratio of adults in relation to children required for adequate supervision. Please see our Terms and Conditions for more details.

Skate hire is included in the Ice-Skating ticket price.

Ice rink spectator areas are free to access, however you will need an entrance ticket to enter Hyde Park Winter Wonderland.

There is a cloakroom for bags and items not permitted on the ice. The cost is £1 per item. Please note we encourage contactless payment where possible.

No, the cloakroom facility is for ice skaters only.

For safety reasons, you are not allowed to take photographs whilst on the ice rink as the use of mobile phones on the ice is prohibited. However, spectators can take photos of you from the viewing platforms around the rink. There will also be a professional photographer available on the ice if you would like to purchase a photo of you and your friends. New for 2021 you can pre purchase a photo package when booking your skating tickets to capture your visit to the ice rink!

An Ice Guide can accommodate up to 15 skaters and will be exclusive to your group for the whole of your skating session. An Ice Guide costs £35 and must be booked in advance. Please visit our website to purchase time with an Ice Guide.

Please note: An Ice Guide is not responsible for Children aged 12 and under. Children must be accompanied by a person of 16 years or over, who will require a valid ice-skating ticket.

The minimum skate size on the rink is a children’s size 9 and maximum is an adult size 13 (with limited supply of size 15). Skate Hire is included in the Ice Skating ticket price but you are also welcome to bring your own skates, subject to suitability checks (note – speed skates are NOT permitted). We do recommend bringing a spare pair of socks on wet days and please ensure that your skates fit properly before taking to the ice Staff will be on hand to assist.

Ice skating can be hazardous and the use of the Ice Rink is entirely at your own risk. Hyde Park Winter Wonderland is not responsible for any injuries arising from your use of the Ice Rink.

We do provide double-bladed skates for the tiniest of feet, but these are on a ‘first-come first-served’ basis.

We do have a limited number of Penguin Skate Aids for the ice rink. The hire cost is £5.00 per penguin per session and are STRICTLY on a first come first serve basis. We suggest making sure you arrive at least 20 minutes before your session to avoid disappointment.

There are many hospitality options and shops for all tastes and budgets – from Bavarian-style food and drink, to themed restaurants, cafes and bars, all of which accept cash, cards, and contactless payment. The Christmas markets feature a myriad of festive products from handmade crafts to luxury gifts and culinary delights for all your Christmas shopping needs!

If you would like to book a table for the Bavarian Village at Hyde Park Winter Wonderland, please visit The Bavarian Village website here. Please note you MUST purchase a valid entry ticket for every member of your party, before your table booking, in line with your reservation to access the event. To book your entry ticket please visit our website here: https://hydeparkwinterwonderland.com/

For all the information you will need regarding your table booking at The Bavarian Village, please visit their website here

When purchasing alcohol at the event, you will be asked for valid identification to confirm that you are aged 18 or over if you appear to be under the age of 25.

Alcohol is not permitted to be brought into the event from outside, and any alcoholic drinks purchased on site must be consumed before leaving. Bag searches will be in operation and you will be asked to consume or dispose of your drinks purchased on site before leaving the event premises.

Unfortunately, you are not permitted to leave the site with alcohol. If you have purchased gift wrapped alcohol from one of our vendors on site and it has not been opened, then this can be taken off site.

A Family Ticket is available for family groups consisting of either:

2 Adults/Teens with 2 Children OR 1 Adult/Teen with 3 Children

At Hyde Park Winter Wonderland, child tickets are available for guests 12 years and under. Whilst the event is suitable for children of all ages, children must be accompanied at all times by a person 16 years or over. Please note that everyone will require an entry ticket.

 

You will need to purchase a ticket for your child if they fit the criteria for each attraction:

  • Entry: Everyone attending Hyde Park Winter Wonderland must have an entrance ticket. Children aged 2 and under will require a ticket but this will be free of charge.
  • Ice skating: any child aged 12 and under who wishes to skate, must have a child Ice Skating ticket.
  • Bar Ice: Everyone who attends Bar Ice will require an entrance ticket. There is one ticket type for this attraction. This ticket includes a drink (either alcoholic or non-alcoholic) to be enjoyed at the Bar and is an attraction more suited to an adult audience.
  • Zippos/Cirque Berserk: All children aged over 2 will require an entrance ticket.
  • Giant Wheel: All children aged over 2 who will be occupying their own seat must have an entrance ticket.
  • Magical Ice Kingdom: All children aged over 2 will require an entrance ticket.
  • Ice Sculpting: Ice Sculpting tickets are priced per station (2 people). There is a minimum age of 12 for this attraction. All guests aged between 12-15 must be accompanied by someone aged 16 and over.
  • Rides: Everyone going on a ride must have a valid ticket.

There is a buggy park dedicated to Circus ticket holders for use during the performance only. Due to fire regulations, we regret pushchairs and prams cannot be taken into the Circus Megadome auditorium under any circumstances. You are welcome to leave them in the buggy park at your own risk.

There are no other buggy parks at Hyde Park Winter Wonderland.

Pushchairs and prams cannot be taken onto The Giant Wheel.

Why not come and ask him yourself! And don’t forget to say “hello” to all his magical elves too. After the year we have had, we all deserve a little bit of Christmas magic!

Nothing! Father Christmas and his elves welcome children to his grotto every day from 10am – 6pm with the exception of Christmas Day when he is pretty busy delivering presents! He returns on Boxing Day right through to 3rd of January from 10am – 6pm ready to receive your thank you letters! Please note, to visit Father Christmas you will need an entry ticket to Hyde Park Winter Wonderland for your chosen day. He meets children of all ages on a first-come, first-served basis, giving children a small gift as long as they’ve been good! Visitors are welcome to take their own photographs, but an official photographer will be on hand to take special souvenir shots available for purchase on site.

Please note that at peak times, lots of children come to see Father Christmas, so make sure you arrive early to avoid any disappointment on the day. We may need to close the queue early some days to ensure Father Christmas gets to see everybody before he has to go and feed his reindeer. Please note that the Santa’s Grotto queue is outside so please wrap up warm!

There are no age restrictions for Bar Ice, however we do advise that under 18s need to be accompanied by an adult and will require a ticket.

Whilst children are welcome into Bar Ice (with a ticket), we do feel it is more of an adult environment. Young children may prefer the Magical Ice Kingdom, our ice sculpture walk-through attraction.

Hyde Park Winter Wonderland is for everyone. There are rides and attractions for children as young as 2, with more thrilling rides for the older ones – and both young and old love to see Father Christmas.

Most of Hyde Park Winter Wonderland is flat and level for buggies with only gentle inclines. There are baby changing facilities at the various toilets situated around Winter Wonderland.

Yes, group bookings of 20 people or more receive a 10% discount. This will be automatically applied to your online order and is available on advance sales only.

Please note: The discount only applies to 20 people or more per attraction. This excludes Family Tickets which already include a built-in discount and does not apply to The Giant Wheel private pods, Circus VIP boxes and Bar Ice tickets.

For school groups with pupils aged 12 years and under, we offer one free teachers’ tickets for every 10 pupils. Groups of 20 or more pupils will receive the 10% group discount.

Please note: The discount only applies to 20 pupils or more per attraction.

We strongly advise all schools, groups and large parties carry out their own risk assessment prior to their visit. This responsibility lies with the school, group or party making the booking.

To make a large group booking for Hyde Park Winter Wonderland please contact groups@seetickets.com and they will be able to assist you with your enquiry.

Yes, our event and charity partner is The Royal Parks. Money raised from Hyde Park Winter Wonderland goes back into maintaining Hyde Park and the other eight Royal parks across London.

Throughout the live events industry, the environmental impact of our work is becoming a hot topic. From the way we generate power to what we do with our waste it is clear that we have a responsibility to minimise our impact on the planet.

At Hyde Park Winter Wonderland, we take this responsibility very seriously and are continuously working with our partners and suppliers to explore and innovate ways of lessening the ecological footprint of the event, both globally and locally. The work we are doing in this area ranges from consulting with ecology consultants to ensure we aren’t disturbing the local bat population through to employing cutting edge power monitoring and battery technology.

Traders and operators are encouraged to produce products from sustainable sources where possible and the vast majority of the Hyde Park Winter Wonderland infrastructure is permanent or reused year after year.

Hyde Park Winter Wonderland uses local staff and crew where possible and encourage traders and operators to do the same.

PWR Events are proud to be actively producing sustainable events and are certified to ISO 20121, the International Standard for sustainability in event management.

Fuel

We have introduced Green D+ Bio Diesel across all of our Generators and Plant. This means that 100% of all fuel used at Hyde Park Winter Wonderland no longer comes from Crude Oil, but instead comes from Hydro-treated Vegetable Oil.

These oils are derived from food industry waste, fish processing waste and used cooking oil. It is calculated that for every 350 litres of Green D+ burned; Carbon output is reduced by 1000kg, Particulate matter is reduced by 77% and Nitrogen Oxides are reduced by 29%.

We see this as a major undertaking for an event of our size and status and hope that other events follow our lead.

Power

Initial research suggests that inefficient generator use is common at events in the UK and that power use can represent up to 70% of carbon footprint.

Knowing this, we have installed power monitoring on all our generator farms throughout the park which in turn allows us to continuously monitor our generators and generator clusters to ensure that no generator is running unnecessarily or inefficiently. We also use power monitoring on specific areas and rides throughout the event.

We are also able to use the data from power monitoring to explore innovative solutions to our power use. This year in partnership with Power Logistics, we are experimenting with innovative battery technology to power certain attractions and help reduce our dependence on diesel-powered generators.

Waste

We are working closely with our waste partners to explore how we deal with the amount of waste generated by the event and have set ourselves some ambitious and stringent targets for recycling. Hyde Park Winter Wonderland will provide suitable facilities for visitors, traders, and operators to recycle their waste.

During the event, all our general waste is used for energy recovery. Also, all our waste oil from the catering stalls is picked up and recycled into biofuel, and any pallets or reusable timber is donated to upcycling projects. We continue to look at our procurement as part of the hierarchy of Reduce, Reuse, Recycle. As part of this, we have banned Polystyrene and other single use plastics (i.e. straws, cutlery, sauce sachets etc.) as well as banning the sale of helium filled foil balloons. The reusable cup and mug scheme at the Bavarian Village has a huge impact on reducing our waste. Moreover, by introducing more bottle refill points and encouraging staff to have their own reusable bottle, we hope to further reduce the number of plastic bottles used on site for both guests and staff.

Light monitoring

We monitor our light pollution impact on the local ecology of the park by conducting several lighting audits to ensure that the lighting is not impacting on the local nocturnal wildlife – like bats for example. All site wide lighting and the vast majority of ride lighting uses low energy LED bulbs.

Sound monitoring

Noise monitoring stations are installed within the event and at several locations outside the event with any excessive noise sources being rectified from our central control.

Travel and Transport

Travel to the event is considered one of the largest contributors to event’s carbon footprint and environmental impact, which is beyond the direct control of event organiser, therefore, we strongly advise our customers to travel to Hyde Park Winter Wonderland on foot, bike or by public transport when possible.

Our deliveries are tracked, and we are currently using this data to produce a combined delivery plan to reduce transportation.

Ground & Tree Protection

Working closely alongside our partners at The Royal Parks, we ensure that Hyde Park itself is fully protected from the impact of the event. This includes covering the entire footprint with durable flooring to protect the turf sub-structure and hoarding off ‘Protected Areas’ that contain a large number of trees.

We also locate all tented or heavy structures far away from any tree roots, do not hang anything from the trees themselves and ensure that no uplighters into the trees are used.

If you need to contact Hyde Park Winter Wonderland, please use the following details:

Ticket Information:  https://winterwonderland.seetickets.com/customerservice

Access tickets: SEE TICKETS – https://winterwonderland.seetickets.com/customerservice

Event Accessibility: See our access guide or Hydeparkwinterwonderland@pwrevents.com

Lost Property:  wwlostproperty@pwrevents.com

Please send your feedback to wwcustomerservices@pwrevents.com.

For all photo queries, please email wwl@imageinsight.com. Unfortunately, we are unable to produce a photo after the event has finished.

Photography and filming on site at Hyde Park Winter Wonderland is allowed for personal use only. Commercial or editorial photography or filming accreditation requests should go via our press office in advance of arriving. Please email winterwonderland@wcommunications.co.uk. If filming or photography is carried out without a permit/accreditation, our security and management team may request that accreditation is completed before continuing filming or take photography on site for commercial or editorial purposes. We also reserve the right to decline accreditation and ask that you dispose of your video or photos taken without permission.

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