Covid- Safe
Covid- Safe

Keeping you covid safe

Keeping you covid safe

Your health and safety remains our priority and we’re working closely with local authorities to ensure we are implementing all necessary health and safety measures. Expect more space for social distancing, sanitiser stations, extra precautionary safety measures in place and plenty of festive cheer! We do strongly recommend the wearing of masks and recommend that you take a lateral flow test before your visit to help keep everyone safe.

Please note if we do need to make a few more tweaks to the event, we’ll keep you updated along the way.

Please continue to stay safe, wear a mask, take a lateral flow test before visiting and keep washing your hands to stay on Santa’s good list!


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Our Hyde Park Winter Wonderland elves have been working tirelessly to ensure that we can offer the best and safest event for our guests to enjoy some winter festivities.


Reducing capacity will help us deliver the same magical experience our visitors love in a way that prioritises everyone’s comfort and safety, and allows us to adapt to new requirements if needed!


To ensure the safety and comfort of visitors, we are introducing staggered time entry tickets which will help to manage guest numbers. This will enhance the guest experience, providing more space and helping ensure more time is spent on much-needed festive fun!


Sanitation stations will be highly visible across Hyde Park Winter Wonderland to ensure our guest’s comfort and safety at all times! These will be clearly marked on our site map coming soon…


All of our indoor venues are kept fully ventilated with fresh air at all times.
Please help us keep Hyde Park Winter Wonderland safe for everyone for the whole of the festive season. Therefore we respectfully ask guests to:

Give people space around the event.


Face coverings are strongly encouraged, particularly in more busy areas or indoor venues. If you are not able to wear a face mask, please cover your mouth when you cough or sneeze.


We have provided extra hand washing facilities at every toilet block, as well as extensive hand sanitiser points throughout the event. Please wash your hands and use the sanitiser frequently.


To protect those around you, we ask that everyone please take a Lateral Flow Test before coming to Winter Wonderland. These can be downloaded from the NHS website, or you can visit the free Lateral Flow Test centre on North Carriage Drive (closest to Gold Gate) before your arrival.


If you are experiencing any symptoms of COVID-19, please do not come to Hyde Park Winter Wonderland and instead follow NHS and Government guidelines.

Yes, we do have a Good to Go Certificate! This means that our event meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.

We can’t wait to see you at Hyde Park Winter Wonderland this year!

Face coverings are strongly encouraged, particularly in more busy areas or indoor venues. If you are not able to wear a face mask, please your mouth when you cough or sneeze.

Guests who have a medical/valid exemption will not have to wear a mask, but we do ask you please cover your mouth when you cough or sneeze. All of our other guests are strongly encouraged to wear a mask, particularly in more busy areas or indoor venues

It is not mandatory for our guests to show their COVID pass or proof of vaccination before entering the event. We are monitoring government guidance and if this changes, we will contact ticket holders in advance with further information.

Although it is not a requirement of our guests to undertake a lateral flow test before entering the event, to help protect those around you we encourage everyone to take a Lateral Flow Test before arrival. These can be ordered here, or you can visit the free Lateral Flow Test centre on North Carriage Drive (closest to Gold Gate).

If you, or someone in your group becomes unwell with symptoms of Covid-19 or you are asked to self-isolate, we ask that you do not attend Hyde Park Winter Wonderland. Please contact the ticket provider as soon as you can and they will do their best to reschedule your booking for a new date/time, subject to availability.

We ask that all guests take the necessary precautions to keep themselves, those around them and our staff safe at Hyde Park Winter Wonderland. We’re continuing to follow government guidelines. We strongly encourage the wearing of masks and request that all visitors do a lateral flow test before attending the event. Additionally, we have  added more hand washing and sanitisation stations around the site and introduced enhanced hygiene measures, including more frequent cleaning of all communal surfaces and high touch points. All hand washing/sanitisation stations are marked clearly on our maps for easy access.

Our employees have completed Covid-19 specific training programmes instructing them on how to stay safe and keep our guests safe. We have a rigorous testing process in place and staff are required to test regularly. We are continuing to monitor government advice and will adhere to the relevant guidelines in place at the time of the event.

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