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Accessibility

Below you will find all the information you will need for accessibility at Winter Wonderland. We have a variety of guides available for download on the page that we hope will be helpful for you.

Although we will always try to be as fully inclusive as we possibly can at Hyde Park Winter Wonderland, certain rides in the Event are physically demanding and vigorous. Hyde Park Winter Wonderland therefore reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety or the safety of others should they participate.

Contact details

If you need to get in contact with our team about accessibility at Winter Wonderland you can use the following details.

EMAIL: access@pwrevents.com

BY POST: Winter Wonderland Access, PWR Events, Building 6, Chiswick Park, 566 Chiswick High Road, London, W4 5HR

BY PHONE: 020 8233 5400 between Monday to Friday, 9:30am – 5pm

Downloadable guides

We have put together several downloadable guides. These are available for download as PDFs through the following links. If you have any issues with these guides please do not hesitate get in contact.

Accessibility at Winter Wonderland – This is a general guide to the site with information about dates and times, best entrances to use and the pre bookable attractions.

Travelling to Winter Wonderland – This is a guide to travelling to the event. It has details on accessible parking in the area, bus routes, tube stations and train stations. Each has information on the distance from the event.

Rides at Winter Wonderland – This is a guide to the rides at winter wonderland. Whether they are thrill rides or gentle rides, costs, lights and sorts of movements to expect.

*Map coming soon* –  A map of Winter Wonderland highlighting where our main attractions and rides are, our accessible toilets, loud areas, quiet areas and other key information.

Site description

All our entrances are accessible and step free using the park’s own tarmacked paths. Once you are in the event you will find that event area is covered entirely in temporary trackway.

There is no specific Disabled entrance although we would advise using the Red Gate (Family entrance at the North of the site: See Map).

The Blue Gate at Hyde Park Corner and Gold Gate at Marble Arch can get very busy at peak times.

Please note that there are bag searches in operation at all of our entrances. More details about the event can be found in the Accessibility at Winter Wonderland guide.

Our attractions and booking tickets

All our pre-bookable attractions are accessible and our shows (Paddington on Ice and Megadome) are fitted with Hearing Loops. When booking tickets for these attractions it would help us to know of any access requirements in advance. This will allow us to provide the correct facilities for our visitors. We may not be able to best deal with any requests that are not arranged in advance.

Some of the attractions are limited to the amount of wheelchair users that can be accommodated at any one time. For more details see our Accessibility at Winter Wonderland guide.

If five or more of your party are wheelchair users and wish to visit our pre-bookable activities, please call us directly to make your booking. Contact details are at the top of this page.

Rides

Access customers and their PAs/Carers should assess their own abilities and make an informed decision about which attractions they are able to, or wish to use.

Although we will always try to be as fully inclusive as we possibly can at Hyde Park Winter Wonderland certain rides and attractions in the Event are physically demanding and vigorous. Hyde Park Winter Wonderland therefore reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety or the safety of others should they participate.

Please note that, for the health and safety of our guests and of our staff, operators are not permitted to physically transfer guests into and out of a ride carriage.

There are occasions when guests will be required to be evacuated from a ride. In such a situation, our trained staff will attend and perform a controlled evacuation. Due to the configuration of amusement rides, if an evacuation is required guests may be required to exit the ride carriage and then walk along a designated route to exit the ride. This may include the need to use a flight of stairs, sometimes at height and in low light conditions.

Whilst our staff will provide instruction, direction and accompany guests along the route they are not permitted to make physical contact with a guest except in the simplest way e.g. where a restraint is to be released. Therefore, guests must ensure that they are able to take part in an evacuation, and if assistance would be required they should ensure that they are accompanied by a person who is able to ensure that this can be achieved safely.

Due to the limited access space along certain evacuation routes lifting or transporting aides e.g. hoists/wheelchairs are not available. During an evacuation our experienced staff will assess the situation and decide on the safe method to evacuate all guests. Depending upon a guest’s disability it may be necessary to evacuate them last.

The ride guide can be downloaded here: Rides at Winter Wonderland

Personal Assistant (PA) Scheme

We offer complimentary Personal Assistant tickets for guests that require assistance. We also have a PA Ride wristband entitling the wearer to three free rides.

PA tickets are available for all our pre bookable attractions which include:

  • Ice Rink
  • Magical Ice Kingdom
  • Paddington™ on Ice
  • Mr. Men & Little Miss – The Show
  • Bar Hütte Karaoke
  • Bar Ice (drinks are not included as part of a PA ticket at Bar Ice)
  • The Giant Wheel
  • Zippos Christmas Circus
  • Cirque Berserk
  • Winter Wonderland Comedy Club
  • Ice Sculpting workshops

Please click here for more details, Terms and Conditions and the application form.

Travel Guide

For full details on getting to the site please download our Travelling to Winter Wonderland guide.

There is no specific Winter Wonderland parking offered, however there is a car park under Hyde Park and various parking spaces in the surrounding area. There are accessible parking spaces near the site and in the underground car park. More details can be found in the Travelling to Winter Wonderland guide.

We recommend using public transport to get to the event. Our nearest step free tube station is Green Park and nearest step free train station is Victoria station. All London buses have space for one wheelchair user as do London Black Cabs. For full travel details please see our Travelling to Winter Wonderland guide.

Toilets

We have toilets available throughout the event. Including behind our Fire Pit bar and the Bavarian Village. Toilet locations are indicated on the accessible map [coming soon] and the main site map [coming soon]. Site maps are available and on display throughout the event.

Accessible toilets are available at all six of our main toilet blocks and behind the Bavarian hall, the Fire Pit and The Crystal Lounge.

We also have a Changing Places unit at the North of the site next to Thor’s Tipi bar. All our facilities are on the map and are signposted.

Medical facilities

We have first aid medical facilities onsite. If you are in need of urgent medical attention then please contact any member of staff. Unfortunately we cannot store medicines onsite for customers

Other facilities

We have a covered chill/quiet area at the north of site near the family entrance. This enclosed space has heating, neutral lighting and is music free.

There are also quieter spaces during the day in the Bavarian village/hall and the Street Food area. Both of these can be located on the accessible map [coming soon] and the main site map [coming soon].

Assistance Dogs

Assistance dogs are permitted into the event and all our pre-bookable attractions.