Opens Thurs 22 Nov at 4pm

23 Nov 2018 - 6 Jan 2019

10am -10pm

Book attraction tickets

Accessibility

Booking Tickets

Many of our attractions are pre-bookable when booking tickets for these attractions it would help for us to know of any access requirements in advance. This will allow us to provide the correct facilities for our visitors. We may not be able to best deal with any requests which are not arranged in advance.

Wheelchairs can be accommodated on all our bookable attractions. However, some of the attractions are limited to the amount of wheelchairs that can be accommodated at any one time.

If five or more of your party are wheelchair users please and wish to visit our pre-bookable activities please call us directly to make your booking on 020 8233 5400 between Monday to Friday, 9:30am – 5pm.

Please click here to find out more. Additional details can be found in our downloadable guides:

Guide sheet: Ride guide – A guide to all our rides. Including details about: lights, queues, duration, height restrictions and physical movements.

Guide sheet: Accessible Site guide – A guide to getting round the site. Including details about: Access, Toilets, maps, descriptions of areas, and customer service details.

Personal Assistant (PA) Scheme

We offer Personal Assistant tickets for guests that require assistance. These are available for all our pre bookable attractions which include: Ice Rink, Magical Ice Kingdom, Bar Hutte, Bar Ice, The Giant Wheel, Zippos Christmas Circus, Cirque Berserk, Teletubbies Christmas show, Peter Pan on Ice, the Snowman Experience, Stand-up comedy Ice Sculpting workshops (drinks are not included as part of a PA ticket at Bar Ice).

Please click here for more details

PA’s on rides and ride access

Complimentary PA access on rides is at the discretion of the Ride Operator. Please note disability access on rides is dependent of the type of disability. A detailed guide to each ride will be available to download here:

Guide sheet: Ride guide – A guide to all our rides. Including details about: lights, queues, duration, height restrictions and physical movements.

Disabled Parking

Pay & Display parking is available on West Carriage Drive and in car parks at either end of Serpentine Bridge. However, we recommend that visitors avoid coming by car as there are limited places.

Disabled badge holders and motor cyclists park free of charge but are subject to 4 hour maximum stay Monday to Saturday. After 6.30pm the 4 hour maximum no longer applies.

For more details on parking and getting to the site please click here:

A guide on getting to the event. Including details about: parking, Public Transport, routes through the park and the best entrances to use

Toilets

Accessible toilets are available at all eight of our toilet blocks throughout the site. All our major toilet blocks also have separate baby change rooms. We also have a Changing Places unit at the North of the site adjacent to Santa Land. All facilities are on the map and are well signposted.

Additional details about accessibility on site will be available for download here:

Guide sheet: Accessible Site guide – A guide to getting round the site. Including details about: Access, Toilets, maps, descriptions of areas, and customer service details.