Black Taxis

There are lots of Black Cab taxi ranks around Hyde Park that are easily accessible from any gate. Please do not try and hail a cab on a busy road where the driver may have difficulty safely stopping.

The nearest taxi rank will be on Park Lane, opposite Brook House, but is expected to be busy at times. Where possible please use alternative nearby taxi ranks located on Hamilton Place, Piccadilly, Dover Street, Berkeley Street, Oxford Street, Orchard Street and Portman Square.

A licensed black taxi with its orange light on can be hailed off the street or from one of more than 600 ranks across the capital. They can also be booked by phone or app. Every taxi has a card machine so, if you don’t have cash, you will be able to pay using credit, debit or mobile payment.

Private Hire Cars

If you are using a private hire company, please be considerate when arranging a convenient location for the driver to pick you up, avoiding busy roads or small residential streets where possible.

Pre-book taxis with Q-Park here

Download Taxi Map

Minicabs

Minicabs cannot be hailed off the street. They must be booked with a licensed minicab company over the phone, online, using an app or at a minicab office. You must receive a booking confirmation which will include the driver’s name, TfL licence number, vehicle registration and where possible a photo of the driver. A record will be kept of your journey, your driver and the vehicle they used. The driver can be traced in case of any problems. 

Coaches bringing people to Winter Wonderland have the following facilities available on Park Lane:

Set down and pick up only locations

• Cumberland Gate southbound: north of North Row – One space mixed use loading/coach maximum stay 20 minutes
• Park Lane southbound: Dorchester Hotel – Three spaces, available 8pm to 7am and 10am to 4pm daily

Parking locations:

• Park Lane southbound: south of Upper Brook Street – One space, maximum stay one hour
• Park Lane southbound: south of Upper Grosvenor Street – Two spaces, maximum stay one hour
• Park Lane southbound: ahead of bus stop B at the Hilton Hotel – One space, maximum stay one hour
• Park Lane northbound: to the rear of Apsley House – Two spaces, maximum stay one hour
• Park Lane northbound: alongside car park retaining wall – Four spaces, maximum stay two hours. No boarding or alighting

If you require any further information please contact the TfL Coach Driver’s email on [email protected] or visit their webpage

In case of separation, arrange a meeting point with your group once you have arrived. If you have any welfare or medical concerns, head to one of our info points, box office or ask a member of security. If something doesn’t look right, report it to a member of staff immediately.

Entry into the event is at the discretion of our security team.

• Bags – Only handbags or small rucksacks will be permitted into the event, as we may not be able to accommodate large bags. We class small bags as no larger A4 size or standard handbags. We ask all guests to be vigilant and not to leave bags and belongings unattended at any time.
• Food and Drink – Open bottles of drink/liquid are not permitted. Unopened/factory sealed bottles of water will be accepted, as well as empty reusable cups and bottles. No food, other than baby food or food required for medical purposes will be allowed into the event
• Photography & filming – Photography and filming is permitted for personal uses at Winter Wonderland. If you are an amateur photographer or you would like to enquire about press & media accreditation, please find the Press Pack on our website.

The following articles MUST NOT be brought into the Event. Any person attempting to bring any of the below items on site will be refused entry and their ticket will not be refunded.

• Powered or unpowered Skateboards, Scooters (unless otherwise permitted by security), or Bikes, unauthorised powered vehicles (motorbikes, quad bikes and buggies)
• Chairs/Stools, Banners/Flags, Sound Systems/items that can amplify sound
• Knives, Work Tools, Fireworks (including sparklers), Smoke canisters, Air-horns, Spray Paint/Cans/large marker pens, Chinese/Sky Lanterns, Laser devices, CS Gas Poles
• Flares (such as emergency or distress flares manufactured for legitimate military, maritime, or transport purposes), offensive weapons/potential weapons/anything adapted for such purpose, Any object/ item considered to be potentially dangerous or harmful to public safety being a single item or a potential component part for another object
• Bottles (unless empty, non-glass)/ glass vessels (including bottle/ cans- even if wrapped up as a present for a later time, Your own alcohol – even if wrapped up as a present for a later time
• Unmanned Aerial Vehicles (UACs) commonly known as “Drones” or “Remotely Piloted Aircraft”
• Illegal drugs, Nitrous Oxide (in any form), Drug Paraphernalia including Psychoactive Substances and Alkyl Nitrates (otherwise known as Poppers)
• Corrosive substances including acids and substances which are capable on application to the human body of causing hurt through corrosive action
• Unauthorised or counterfeit merchandise, kites, musical instruments, counterfeit or forged tickets and wristbands or an access pass of any description, High Visibility Clothing, Handheld Communication Devices (such as radios)
• Any animals other than dogs
• Fancy dress costumes, or any items that could reasonably be considered to form part of a fancy dress costume.

Any other items which we consider to be unsafe or pose a risk to public safety and/or security

Any article that is illegal, might be used as a weapon, deemed to be offensive, abusive, or compromise public safety, will be confiscated and reported to the police.