Terms and Conditions

Hyde Park Winter Wonderland 2026/2027 (the “Event”)

Terms and Conditions (the “Terms”)

1. GENERAL TERMS

1.1. The Event, held at Hyde Park, London (“Site”) is organised and managed by P W R Events Limited (“PWR Events”), a company incorporated in England and Wales with company number 03827071 and with registered office at 1 More London Place, London, England, SE1 2AF.

1.2. We set out below the Terms and Conditions (“Terms”) that shall apply to:

a. Your entry to the Event;
b. Any purchase of Tickets to any Ticketed Attraction, Ride Tickets, Ride and Game Credit, or Food and Beverage tickets (as set out below).

1.3. Notwithstanding the means by which a visitor attends the Event (including any Ticketed Attraction, Ride Tickets, Ride and Game Credit, or Food and Beverage), the Entry Conditions as set out below apply to all visitors attending the Event.

1.4. The Terms relating to Tickets shall apply as set out below (save as may be varied by any Ticket Terms and Conditions (if applicable, and as defined below)).

1.5. Furthermore, on entry to the Event you agree to accept and abide by any venue rules of Hyde Park and TRP Trading Company Limited (“Royal Parks”) as stated here: https://www.royalparks.org.uk/park-management (and any other regulations provided on entry to the Site).

1.6. Admission into the Event is at all times subject to these Terms and the terms, conditions and rules of the Royal Parks. If you breach any of these Terms and/or any such terms, conditions and/or rules then we may refuse admission or require you and/or other ticket holders to leave the Site.

1.7. We respect your Personal Data and shall deal with it in accordance with our Privacy Notice and applicable UK Data Protection legislation in place from time to time. We use a third party to provide ticketing services (see Section 6) and other third parties will provide other services, activities, and food that you may purchase and, as a result, we will share your Personal Data with these third-party service providers described in these Terms and the Privacy Notice. Please see our Privacy Notice for further details.

1.8. We may seek to collect and process your personal data in response to a Pandemic, which is above and beyond what would ordinarily be collected from you, to ensure the safety and well-being of our officers, staff and the general public. Such information will be limited to what is proportionate and necessary, taking into account the latest guidance issued by the Government and health professionals, in order to manage and contain the virus. For more information about how we process your data, please visit our Privacy Notice.

ENTRY CONDITIONS

2. Event Tickets and Admission

2.1. A valid entry ticket (“Event Ticket”) entitles the holder to attend the Event on the date and at the times stated on the Event Ticket. There shall be no admittance to the Event without a valid Event Ticket. You must retain your Entry Ticket on your person at all times during the Event.

2.2. All attendees of the Event agree to be bound by these Terms, those as detailed on any Ticket (as applicable), any Ticket Terms and Conditions (defined below as applicable), and such other terms as are drawn to the attention of visitors by PWR Events.

2.3. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group.

2.4. By purchasing an Infant (under 2), Child (Age 2-12) Ticket you are confirming that you are either the parent, legal guardian or nominated guardian of the child or infant for whom you are purchasing.

2.5. Infants (under 2) and Children (2-12) must be accompanied by an adult aged 18 or over. Proof of identity and age must be provided on request (passport, driving licence or PASS cards accepted). A maximum of one Infant ticket will be allowed per one accompanying adult aged 18 or over per booking. The lead ticket purchaser must be over 18 and is responsible for all tickets purchased for those aged under 18, and for ensuring that they are identified as the responsible adult/guardian via the ticket system. The contact details of the responsible adult/guardian are required at the time of booking.

2.6. In case of emergency, we need to ensure that we are able to care for anyone under 18 in their best interests and that may require us to take action immediately, for example medical treatment for a minor. Treatment may require permission from a legal guardian. The responsible adult/guardian must:

a. Be legally responsible and legally entitled to make medical decisions for that Infant/Child/Teen whilst at the Event site in emergencies.

b. Have been given permission by the parent or legal guardian of the Infant/Child/Teen to make medical and other decisions in case of emergencies.

c. Be present at the Site and available using the phone number provided in the ticketing system at all times while the Infant/Child/Teen is in attendance at the Event or on the Site.

2.7. It is the Event Ticket holder’s responsibility to check his or her Event Ticket(s), as mistakes cannot always be rectified and PWR Events shall not be responsible for any incorrect Event Tickets, and no refunds will be issued

2.8. Last entry to the Event is 21:30, there is no admittance after this time. You may only leave and then re-enter the Site during the Event at the discretion of PWR Events or the Site. Otherwise, there shall be no re-admissions or temporary exits (pass-outs) of any kind.

2.9. Event Tickets may not be used as prizes in competitions, “give-aways” or a lottery without the prior written consent of PWR Events in its sole discretion.

2.10. Event Tickets must not be resold, exchanged, transferred, altered or defaced. Any such action shall render the Event Ticket(s) void (and any individual with such an Event Ticket may be refused entry or removed from the Event in PWR Events’ sole discretion).

2.11. On entry to the Event all visitors agree to accept and abide by any Site rules of the Royal Parks (as may be updated from time to time) and any other regulations from time to time provided on entry to the Site.

2.12. You will need to purchase tickets for specific entry times, but once you are in the Event you can stay until close. Entry times are: 10:00-11:00, 11:00-12:00, 12:00-13:00, 13:00-14:00, 14:00-15:00, 15:00-16:00, 16:00-17:00, 17:00-18:00, 18:00-19:00, 19:00-20:00, 20:00-21:30. You must enter the event within your booked entry time slot. Every effort to admit latecomers will be made, but admission for latecomers cannot always be guaranteed. Opening and entry times are subject to change, and certain slots may be unavailable on specific dates at PWR Events’ discretion.

2.13. An ‘Anytime Entry’ ticket may be available on various limited dates. This ticket will entitle you to entry at any time between 10:00-21:30 on your booked date. This ticket is valid for one time entry only and does not entitle you to re-admission or temporary exits (pass-outs) of any kind. This ticket is excluded from our free entry deal.

2.14. If you spend £25 (including VAT) on any pre-bookable attractions (including the Ticketed Attractions, Ride Tickets, Ride and Game Credit, Food and Beverage Tickets, or Packages), rides, games or food and beverage online, in advance, and in the same transaction, there will be no charge for one of your Event Tickets (including no booking fee for that ticket). This does not include ‘Anytime Entry’ tickets as mentioned in clause 2.13.

2.15. Event Ticket prices are as follows:

a. Online purchases in advance versus on the day: Off Peak: £1.00, Standard: £5.50, Peak: £8.25, Anytime Entry: £[●]. All prices include VAT and any mandatory booking fee, and are subject to change.
b. On the day purchases: prices available onsite at Box Office and online. Please note prices are subject to change.
c. “Off Peak” entry slots are classed as quieter times as determined by PWR Events, “Standard” entry slots are classed as busier times as determined by PWR Events, and “Peak” entry slots are classed as the busiest times as determined by PWR Events.
d. Tickets purchased online for a visit taking place on the same calendar day are subject to on the day ticket prices. Online advance purchase prices are available only until 11:59 pm on the day preceding the visit. From 12:00 am (midnight) on the day of the visit, all ticket prices will automatically change to onsite rates.

2.16. Entry to Rides, Attractions, Games and the Event is at the sole discretion of PWR Events or the relevant operator. If PWR Events or the relevant operator determines that access to the Event, Ride or Attraction should not be granted to a particular customer, such customer will not be entitled to a refund.

3. Rides and Ticketed Attractions

3.1. The following rides require a valid ticket to enter which can be pre-booked in advance (list is subject to change): Après Ski Party Funhouse, Aeronaut Starflyer, Blizzard, Dr Archibald (VR Experience), Airborne, Euro Coaster, Haunted Mansion, Ice Mountain, Munich Looping, Snow Jet, The Hangover, The Time Machine, Wilde Maus XXL Coaster, XXL, Santa Land Unlimited Ride Pass, Coaster Pass, Explorer Pass, 5 Peaks Pass (the “Pre-Bookable Rides”).

3.2. The Santa Land Unlimited Ride Pass offer consists of access to selected rides in Santa Land (list is subject to change): Autodrome Bumper Cars, Carousel, Dragon’s Nest, Flying Circus Balloons, London Car Ride, Cups and Saucers, Race o Rama, Racing Coaster, Reindeer Ride, Santa’s Runaway Train, Santa Land Express Train, Scenic Railway, Santa’s Train Ride, Winter Spinner and Flying Jumbos (list is subject to change).

3.3. The 5 Peaks Pass offer consists of Fast Track access to selected rides on the date shown on your booking (list is subject to change): Munich Looping, The Hangover, Blizzard, Airborne, and Aeronaut Starflyer. The 5 Peaks Pass is not valid on any other ride.

3.4. The Coaster Pass consists of Fast Track access (Ice Mountain, Wilde Maus, Munich Looping) and standard access (Euro coaster, and Time Machine) to selected rides on the date shown on your booking (list is subject to change). The Coaster Pass is not valid on any other ride.

3.5. The Explorer Pass consists of access to selected rides on the date shown on your booking: Ice Slide, Haunted Mansion, Snow Jet, Après Ski Funhouse, and Pirate Ship (list is subject to change). The Explorer Pass is not valid on any other ride.

3.6. The offers under clauses 3.2 to 3.5 are only applicable on rides displaying the relevant symbol as outlined on the respective ticket purchasing page and are for a limited availability only. All rides are subject to availability, and PWR Events reserves the right to change the rides available at any time. Access to these rides is at the discretion of the operator and shall be subject to each individual ride restriction. Adults may need to accompany children on rides and will need to purchase a valid ticket accordingly. Everyone accessing the ride must have a valid ticket. Save for the Santa Land Unlimited Ride Pass (which permits unlimited rides on the rides included in that pass on the date shown on your booking, subject to availability and queuing), one pass is valid for one ride on each of the rides included in the pass. You will be able to redeem your pass ticket at the applicable ride(s). The Pass is only valid on the date shown on your booking. All rides close by 22:00 but note that some rides may close earlier.

3.7. Lost, Stolen, and Damaged wristbands will not be replaced. Wristbands must not be resold, exchanged, transferred, altered, or defaced. Any such action shall render the wristband(s) void. Wristbands must be placed on the arm of the user in view of the member of staff who distributed the wristband.

3.8. All rides at the Event, including Pre-Bookable Rides, require the purchase of a ride ticket online (“Ride Tickets”), Ride and Game Credit, or payment by contactless/’Tap and Ride’ to gain access (all rides at the Event, including the Pre-Bookable Rides, are each a “Ride” and together the “Rides”). The following attractions require a valid ticket to enter (list is subject to change): Ice Rink, Gandeys K-Pop Dragon Circus, Concerts by Candlelight, The Magical Ice Kingdom presents Neverland, Ice Sculpting Workshop, Giant Wheel, Bar Ice, and The Real Ice Slide (each a “Ticketed Attraction” and together the “Ticketed Attractions”).

3.9. You must produce a valid ticket to gain entry to all Ticketed Attractions within the Event (an “Attraction Ticket”) and you must produce that Attraction Ticket for inspection upon request at any time at the relevant Ride or Ticketed Attraction. Failure to produce an Attraction Ticket when requested in such circumstances may result in you being removed from the relevant Ticketed Attraction, Ride and/or the Event. Entry Tickets, Attraction Tickets, Ride Tickets, and Food and Beverage Tickets must be used for the date they are purchased for, and Ride and Game Credit and Bavarian Village Credit are valid for the entire run of the event. Attraction Tickets and Ride Tickets will be offered at no additional cost to personal assistants for access customers where possible.

3.10. Attraction Tickets are available for purchase online, on the app and onsite at the box offices. Ride Tickets, Ride and Game Credit, Food and Beverage Tickets and Packages are available for purchase online. Ride and Game Credit is available for purchase onsite at the box offices. Prices will vary between those purchased online in advance, online on the day, and onsite, as on the day prices may be subject to an increase in price.

3.11. A valid Attraction and/or Package Ticket entitles the holder to attend the relevant Ticketed Attraction at the Event on the relevant date and at the relevant time(s) as stated on the Attraction and/or Package Ticket. It is your responsibility to check your Attraction and/or Package Ticket(s) and to ascertain the date and the time of your access to the relevant Ticketed Attraction.

3.12. No refunds or exchanges will be given for late arrival which results in customers not receiving a full session at the Ticketed Attraction(s) (as applicable). Late arrivals for all Ticketed Attractions will be allowed access at the discretion of the operator. We recommend you arrive at your specific Ticketed Attraction venue twenty minutes before your session time.

3.13. If an error is made in the price of any Attraction Tickets, Ride Tickets, Ride and Game Credit, Food and Beverage Tickets, or Package Tickets ordered by you, you will be notified by us as soon as possible and we will give you the option to either (a) reconfirm your relevant Ticket order at the correct price; or (b) cancel your relevant Ticket order and receive a full refund from us. Certain attractions (including but not limited to the Ticketed Attractions or Packages) and Rides at the Event (including but not limited to the Pre-Bookable Rides) may be age and height restricted and other restrictions may apply to all Tickets and so it is the responsibility of the visitor to check before purchasing.

3.14. On the day prices and online advanced prices for all ticket types may vary and are subject to change.

3.15. Attraction Ticket information:

3.15.1. A Family Ticket is for 2 Adults and 2 Children (2-12) OR 1 Adult and 3 Children (2-12).

3.15.2. Children must have a valid Attraction Ticket to all Ticketed Attractions with the following exceptions: Infants (under 2) who will not occupy their own seat for Gandeys K-Pop Dragon Circus, Concerts by Candlelight and Giant Wheel, and Infants (under 2) for access to The Magical Ice Kingdom presents Neverland. PWR Events reserves the right to determine the ratio of responsible persons in relation to children required for adequate supervision.

3.16. Ride Terms:

3.16.1. All Rides, attractions, amusements, transport systems and other facilities must be used in accordance with the operator’s instructions.

3.16.2. All rides at the Event require the purchase of a Ride Ticket or valid Ride and Game Credit. Ride Tickets are valid for the booked date only. All rides close by 22:00 but note that some rides may close earlier. Any unused tickets will not be refunded.

3.17. Ticketed Attraction Terms:

3.17.1. Ice Sculpting Workshop

(i) An Attraction Ticket for the Ice Sculpting Workshop gives access to a workstation which holds up to two people.
(ii) Each workstation will receive a 40-minute session, under supervision, to carve one prepared piece of carving ice.
(iii) The Attraction Ticket price is per workstation; each ticket entitles the bearer(s) to a 40-minute session for a maximum of two people.
(iv) Guests must not remove the ice, equipment or tools from the workshop, and you will not be able to take your carving home with you.
(v) No food or drink is permitted into the studio area.
(vi) Specialist tools, protective gloves and waterproof aprons will be provided which must be worn as part of our health and safety procedures during your session. Ice sculpture tools are dangerous and must only be used as advised by the artists and technicians. Anyone found using the tools incorrectly or who does not respond to any request from the specialist team will be asked to leave the session. Only the tools provided can be used in the studio.
(vii) We recommend comfortable outdoor/waterproof shoes are worn as some ice chips and shavings will fall onto the floor of the studio. (viii) The Ice Sculpting Workshop is available for all aged 12 years and over. Those aged 12 and over but under 18 years old will need to be accompanied by a responsible adult aged 18 and over.

3.17.2. Ice Skating

(i) Ice Skating can be hazardous. Participation in an Ice Skating session is entirely at your own risk. Without prejudice to clause 15 and to the fullest extent permitted by law, neither PWR Events nor The Royal Parks are responsible for any injuries arising from your use of the Ice Rink.
(ii) Skaters must follow the instructions of the marshals and any other PWR Events personnel at all times.
(iii) The Ice Skating Manager reserves the right to remove those deemed a risk to the safety of others in their sole discretion.
(iv) All Ice Skating Attraction Ticket holders must assume that Ice Skating operates in all weather conditions. In the unlikely event that the Ice Skating operator and/or PWR Events and/or The Royal Parks deems it necessary to close the Ice Rink, you will be entitled to a full refund in accordance with clause 8.3 if the Ice Rink is closed in its entirety or you may be entitled to a full or partial refund in accordance with clause 8.4 if the Ice Rink is closed during the session for which your Attraction Ticket is valid.
(v) Please bring suitable outdoor clothing as the Ice Skating is outdoors and no refunds will be given due to inclement weather.
(vi) Items left in the Ice Skating cloakroom are left at the owner’s risk.
(vii) Children of 12 years or under must be accompanied on the ice and remain under the control or supervision of a person of 18 years or over at all times.
(viii) Ice Skating is not permitted for those aged 3 and under. All access to the rink is at the discretion of the Ice Rink management team.

3.17.3. Magical Ice Kingdom presents Neverland and Bar Ice

(i) The Magical Ice Kingdom presents Neverland and Bar Ice are continually kept in extremely cold conditions and attendees are advised to dress accordingly.
(ii) Anyone aged 12 and under will not be permitted into Bar Ice after 7pm.
(iii) We operate Challenge 25 on our bars. If you are asked to provide proof of age (passport, driving licence or PASS card (www.pass-scheme.org.uk)) and you are unable to do so you will not be served alcohol.
(iv) The Magical Ice Kingdom presents Neverland contains a small ice slide. Please note anyone using this slide does so at their own risk.

3.17.4. Gandeys K-Pop Dragon Circus, and Concerts by Candlelight

(i) All seats for these shows are allocated on a ‘first come, first served’ basis.
(ii) Ringside seats are reserved for Ringside Seat Ticket Holders

3.17.5. Giant Wheel

(i) Flights last approximately 10 minutes. Your ticket to this attraction is valid for anytime during your booked timeslot. The last flight time is 21:30.

3.17.6. Real Ice Slide

(i) Children under 90cm tall must be accompanied by an adult. Your ticket can be used at any time during your booked time slot and is valid for 2 slides’. The queue for this ride may close prior to the event closing time of 22:00 to accommodate visitors queuing. Please note that anyone using this attraction does so at their own risk.
(ii) This attraction accepts Real Ice Slide Tickets, Ride and Game Credit and contactless payment.

4. Game Credit

4.1. To participate in games at the Event you can either use cash or card (“Tap and Play’’) on the day at the Event and/or pre-purchase Ride and Game Credit online.

4.2. Customer play on any game is subject to the terms and conditions of the individual game operator. Please see individual game stalls for specific offering as game play varies from stall to stall.

4.3. All prizes offered are at the discretion of the individual game operator. Please note the nature of the prize may vary from play to play.

5. Packages

5.1. The Arctic Adventure Package, The Festive Favourites Package, and The Show Town Spectacular Package consists of 1 or more attractions, and Ride and Game Credit combined into one ticket option and is valid only on the date of booking, except for Ride and Game Credit, which remain valid from event opening (19.11.2026) until the end of the event run (03.01.2027). This credit is only valid in conjunction with a valid Event Entry Ticket and does not include entry to the event. No refunds or exchanges will be given for any credit remaining after this date.

5.2. The Santa Land Package consists of the Santa Land Unlimited Ride Pass, and Jingle Bell Bistro Meal Deal combined into one ticket option and is valid only on the date of booking. 5.2. Admission and Package benefits are valid solely at the attraction specified in your booking and only for the date and time stated on your confirmation.

5.3. Admission and Package benefits are valid solely at the attraction specified in your booking and only for the date and time stated on your confirmation.

5.4. Attraction times are non-transferable. Any amendments to your booking must be applied to the entire Package and are subject to availability and any applicable fees.

5.5. Subject to clause 8 and your statutory rights, all sales are final and non-refundable after purchase.

5.6. Ride and Game Credit may be redeemed at any ride or game stall on-site. The Ride and Game Credit shall be deemed a voucher and can be redeemed multiple times at multiple vendors provided it does not exceed the credit remaining on the voucher.

5.7. Should the total of your order exceed the remaining credit value, the balance may be paid with a card payment.

5.8. Customers are able to check their usage history and remaining balance on any Ride and Game Credit by either clicking on the link in their order confirmation / ticketing email from See Tickets, or by visiting any one of our Guest Hubs.

5A. VIP Tour Experience

5A.1. The VIP Tour Experience (the “Tour”) is a guided experience of approximately 80 minutes in duration, which includes Fast Track access to three (3) selected Rides, a guided visit of The Magical Ice Kingdom presents Neverland, one (1) game, and Ride and Game Credit as set out in clause 5A.2 (list is subject to change). The itinerary, Rides and duration of the Tour are indicative only and may vary in accordance with clause 5A.8. Tour Ticket prices are as displayed at the point of purchase, include VAT and are subject to change.

5A.2. Ride and Game Credit (the “Tour Credit”) will be issued on completion of the Tour as follows:

a. For Shared Tours, each Tour Ticket holder will receive £30.00 of Tour Credit.

b. For Private Tours, the booking will receive a total of £180.00 of Tour Credit, regardless of the number of guests on the Private Tour. This Tour Credit will be issued to the Lead Booker for use by the members of the booking.

Tour Credit is in addition to the Rides and game included in the Tour, and may be redeemed at any Ride or game stall at the Event in accordance with clauses 4 and 5.6 to 5.8. Tour Credit is valid from the date of the Tour until the end of the Event run (03.01.2027). Tour Credit is only valid in conjunction with a valid Event Ticket and does not include entry to the Event. Tour Ticket holders wishing to use their Tour Credit on a later date must purchase a separate Event Ticket for that date. Tour Credit has no cash value and must not be resold, exchanged or transferred outside of the booking. No refunds will be given for any unused Tour Credit. In the case of a Private Tour, the Tour Credit will only be forfeited under clauses 5A.12 and 5A.13 where all members of the booking leave or are removed from the Tour.

5A.3. A valid ticket for the Tour (a “Tour Ticket”) entitles the holder to attend the Tour on the date and at the departure time stated on the Tour Ticket (the “Departure Time”). Tour Tickets form part of the “Tickets” as defined in clause 6.1 and are subject to these Terms. The person who purchases the Tour Ticket(s) is the “Lead Booker” and must be aged 18 or over in accordance with clause 2.5.

5A.4. A Tour Ticket includes entry to the Event on the date shown on the booking. Tour Ticket holders must enter the Event via the Red Gate only, using the Anytime Entry lane. Entry is valid for one time entry only and does not entitle the holder to re-admission or temporary exits (pass-outs) of any kind, in accordance with clauses 2.8 and 2.13. Tour Tickets are excluded from the free entry offer set out in clause 2.14. Once the Tour has ended, Tour Ticket holders may remain at the Event until close.

5A.5. Tour Ticket holders must arrive at the Red Gate no later than 15 minutes before their Departure Time. A host will escort Tour Ticket holders to the cloakroom, where the Tour will commence. All Tour Ticket holders are subject to security searches in accordance with clause 11 and should allow extra time for these searches when planning their arrival.

5A.6. Tours depart promptly at the Departure Time. Late arrivals may be offered a place on a later departure at the sole discretion of PWR Events and subject to availability. Save as set out in this clause 5A.6, no refunds or exchanges will be given for late arrival, including where late arrival results in a Tour Ticket holder not receiving the full Tour.

5A.7. Unless a Private Tour upgrade has been purchased, Tours are shared and each Tour may include up to six (6) guests from different bookings (a “Shared Tour”). A Private Tour upgrade, where purchased, is exclusive to the members of the relevant booking, up to a maximum of six (6) guests (a “Private Tour”).

5A.8. PWR Events reserves the right to alter the route, order, content, Rides and attractions of the Tour on the day due to capacity, inclement weather, Ride closures or other operational reasons. Where possible, an equivalent Ride or attraction will be substituted. Any such substitution shall not entitle the Tour Ticket holder to a refund. Where a material part of the Tour cannot be delivered, PWR Events may (but without obligation) offer a refund (in whole or in part) in its discretion (acting reasonably), in accordance with clause 8.4.

5A.9. Fast Track access is intended to reduce queuing times and does not guarantee immediate access to any Ride.

5A.10. Tour Ticket holders must be aged 6 years or over and a minimum of 1.00m in height. Certain Rides included in the Tour are subject to a minimum height restriction of 1.20m, and all Rides remain subject to the age, health and other restrictions of each Ride operator. Access to all Rides is at the discretion of the operator in accordance with clauses 2.16, 3.6 and 3.16. It is the responsibility of the visitor to check all restrictions before purchasing. No refund will be given where a Tour Ticket holder is unable to, or chooses not to, take part in any Ride or attraction included in the Tour.

5A.11. Children aged 12 and under must be accompanied at all times during the Tour by a responsible person aged 18 or over who also holds a Tour Ticket for the same Tour, in accordance with clause 2.5. PWR Events reserves the right to determine the ratio of responsible persons in relation to children required for adequate supervision, in accordance with clause 3.15.2. The Magical Ice Kingdom presents Neverland is kept in extremely cold conditions and attendees are advised to dress accordingly, in accordance with clause 3.17.3.

5A.12. Tour Ticket holders must comply with all instructions given by their Tour guide at all times. Subject to the final sentence of clause 5A.2, any Tour Ticket holder who leaves the Tour before it has ended will forfeit any remaining elements of the Tour, including the Tour Credit, and no refund will be given.

5A.13. PWR Events reserves the right to remove from the Tour, without refund, any Tour Ticket holder who is (or appears to be) intoxicated, is behaving in a disruptive or anti-social manner, or poses a risk to the safety of themselves or others, in accordance with clause 11.10. Subject to the final sentence of clause 5A.2, any Tour Ticket holder removed from the Tour will forfeit any remaining elements of the Tour, including the Tour Credit. Where PWR Events determines under clause 11.10 that a removal should extend to the Tour Ticket holder’s group, this shall apply only to the members of their own booking and not to other guests sharing a Shared Tour.

5A.14. Use of the cloakroom is included for Tour Ticket holders. Items left in the cloakroom are left at the owner’s risk. The bag restrictions set out in clause 11.3 continue to apply, and all items must be collected before the Event closes. Any items not collected will be treated as lost property in accordance with clauses 15.6 and 15.7.

5A.15. The Tour involves approximately 80 minutes of walking outdoors, on uneven ground and in busy conditions. Visitors with access requirements, including wheelchair users and those attending with an Essential Companion (see clause 7), must contact PWR Events in advance of their visit at hydeparkwinterwonderland@marigrp.com so that appropriate arrangements can be made.

5A.16. Tours operate in all weather conditions and Tour Ticket holders are advised to wear appropriate outdoor clothing and footwear. No refunds will be given due to inclement weather, save where PWR Events cancels the Tour.

5A.17. In the unlikely event that PWR Events cancels a Tour or is unable to operate a Tour, Tour Ticket holders will be offered the choice of either a transfer to an alternative Departure Time or date (subject to availability) or a full refund of the price paid for the Tour Ticket (including any booking fee). Save as set out in clause 15.12, the liability of PWR Events shall be limited to the price paid for the Tour Ticket.

5A.18. Subject to clause 8 and your statutory rights, all Tour Ticket sales are final and no refund will be given if a Tour Ticket holder cancels. Notwithstanding clauses 6.4 and 6.10, the Lead Booker may request a transfer of the booking to an alternative date or Departure Time by email to hydeparkwinterwonderland@marigrp.com, provided the request is received by PWR Events no less than 48 hours before the original Departure Time. All transfers are subject to availability.

5A.19. Notwithstanding clauses 2.10 and 6.5, Tour Tickets may be purchased as a gift, and the name of the Lead Booker may be changed to another person aged 18 or over by email to hydeparkwinterwonderland@marigrp.com, provided the request is received by PWR Events no less than 48 hours before the Departure Time. This clause 5A.19 does not permit the resale of Tour Tickets, and clause 6.6 shall continue to apply to any Tour Ticket resold or offered for sale.

5A.20. Notwithstanding clause 6.9, Tour Tickets purchased from PWR Events or an authorised ticket agent may be purchased and used as part of corporate or hospitality packages, subject to clause 15.10.

5A.21. In accordance with clause 12.1, Tour guides may take photographs and film during the Tour, which may be shared with Tour Ticket holders and used for PWR Events’ marketing and promotional purposes. Where we intend to take a posed or close-up image in which you are the focus, we will ask your permission at the time.

5A.22. The mobile number and email address of the Lead Booker will be used to contact them in relation to the Tour, including reminders and on the day updates such as delays, in accordance with our Privacy Notice.

5A.23. Participation in the Tour, including all Rides and attractions, is entirely at the Tour Ticket holder’s own risk in accordance with clause 15.3, subject always to clause 15.12.

6. All Tickets

6.1. Event Tickets, Ride Tickets, Attraction Tickets, Food and Beverage Tickets, Package Tickets, Passes or Credit, and Photo Package Tickets are together the “Tickets”.

6.2. Please read the ticketing agent’s conditions carefully which can be found at https://www.seetickets.com/content/terms-and-conditions (“Ticket Terms and Conditions”) prior to purchase and raise any queries with the ticketing agent or PWR Events prior to purchase. Purchase or possession of a Ticket constitutes acceptance of the Ticket Terms and Conditions and these Terms.

6.3. All Tickets are sold subject to these Terms, the Ticket Terms and Conditions (for Tickets purchased online) and any other rules and regulations referred to herein or that may be applicable to the Event or Site at any time. It is your responsibility to check that you and your guests are permitted to attend the Event and have the appropriate Ticket(s). Do not buy Tickets or goods from unlawful sources. There is no guarantee of Ticket validity for entry unless purchased from the official ticket agents (either online or onsite) for the Event. PWR Events reserves the right to refuse entry to the Event or any Ticketed Attraction/Ride or reject anyone from the same who is found with Tickets obtained in breach of either the Terms or the Ticket Terms and Conditions. PWR Events reserves the right to not accept and destroy any Tickets that are found to be in breach of the Terms.

6.4. Ticket sales are final. Unless otherwise stated herein (or in any Ticket Terms and Conditions), Tickets will not be cancelled, refunded or exchanged once you have purchased a Ticket other than as set out in these Terms. Any Ticket booking made via email, including any hospitality booking, will be subject to these Terms. Once the booking is confirmed, any subsequent cancellation of the booking shall be subject to a 100% cancellation fee.

6.5. Without prejudice to clause 8 and any Ticket Terms and Conditions (if applicable), Tickets/Credit are non-transferable and must not be sold, offered for sale, made available, transferred or otherwise disposed of, save as set out herein, and we reserve the right to cancel without refund or compensation any such Tickets. Tickets/Credit are issued subject to PWR Events’ right to alter or vary the Event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Tickets/Credit.

6.6. Any Ticket/Credit offered for sale, sold, transferred, used or disposed of in breach of clause 6.5, may be cancelled and any person(s) seeking to use the Ticket(s)/Credit(s) may be refused admission to or be evicted from the relevant attraction, Ticketed Attraction, Ride and/or the Event.

6.7. Tickets are issued subject to, and these Terms incorporate, the rules and regulations of the Royal Parks, and shall remain the property of PWR Events who hereby reserves the right to recall any Ticket at any time.

6.8. We are not responsible or liable for any Tickets that are lost or stolen, and to amend or deface any Ticket will render it void.

6.9. Tickets may not be used for any advertising, competitions, contests, sweepstakes, promotions, or used, sold or given away in conjunction with other products or services (e.g. as part of a travel or hospitality package) without the express written permission of PWR Events in advance. Failure to comply with the foregoing may result in the cancellation of the Ticket without any refund or compensation and/or the Ticket holder being refused entry or removed from the relevant attraction, Ticketed Attraction, Ride and/or the Event.

6.10. Tickets must only be used on the date for which they are purchased. Subject to clause 8 and your statutory rights, no refunds or exchanges will be given for any unused Tickets.

6.11. You must at all times comply with the Ticketed Attraction Terms (as otherwise listed in these Terms and as may be posted at an Attraction or Ride) for any use of the Ticketed Attraction(s) (as applicable) and the Ride Terms for any Rides.

7. Essential Companion (EC) Tickets

7.1. By applying for an EC ticket, you are confirming that the Access ticket holder is unable to attend the event without the support of a EC. Applications will need to be submitted through our partner, Nimbus Disability, a social enterprise and an organisation run by and for disabled people and recognised as a lead authority on accessible ticketing in the UK.

7.2. All EC’s attending through the scheme must be aged 13 and over to be eligible to support the associated Access Customer during their visit.

7.3. The above scheme and facilities are for customers with permanent or long-term access requirements and are not for people with temporary impairments such as broken bones, healing wounds or people who are pregnant.

7.4. EC tickets may only be applied for in conjunction with an Adult/Teen Ticket or Concession Ticket. No entry will be granted to EC ticket holders without an accompanying Adult/Teen Ticket or Concession Ticket holder.

7.5. EC ticket holders must be available to accompany the associated Access Customer for the duration of their attendance at the event.

7.6. By purchasing an EC ticket, the EC is agreeing to take full responsibility for the wellbeing and safety of the Access Customer they are supporting. Any EC ticket holders must not be inebriated, intoxicated, or in any other way unable to care for the Access Customer they are supporting for the duration of their attendance at the event.

7.7. Failure to comply with clause 7.6 may result in the ejection of both the EC ticket holder, and the Access Customer in accordance with the conditions of the EC ticket purchase.

8. Ticket Refunds and Cancellation

8.1. Your purchases of Tickets are subject to our right without prior notice and without refund or compensation (save as set out in clauses 8.2-8.5) to close or change the programme of rides and attractions (including Ticketed Attractions and/or Ride(s)) and/or the Event’s operating hours.

8.2. PWR Events in its absolute discretion reserves the right at any time to close all or any part of the Event, any attraction(s) (including any Ticketed Attraction(s) and/or Ride(s), or to restrict the number of persons having access to the Event, any attraction(s) (including any Ticketed Attraction(s) and/or Ride(s)) due to capacity, inclement weather, or special events to ensure safety, security and/or order, or if PWR Events reasonably considers the circumstances so require. In either case, you may be entitled to a refund in accordance with clause 8.3, 8.4 and/or 8.5 below.

8.3. If the Event and/or any attractions (including any Ticketed Attraction or Rides) is/are cancelled/closed in its/their entirety for any reason, we will use our reasonable endeavours to notify Ticket holders as soon as possible (including notifying you of the details of any re-scheduled dates and operating hours the Event, Rides and/or attraction will be open). If you have already purchased a Ticket for the Event or a cancelled/closed Ticketed Attraction/Rides, you will automatically be entitled to a refund (save where any Ticket Terms and Conditions preclude this, as noted in clause 9.2).

8.4. If any Ticketed Attraction or Ride is curtailed during the session and you have a Ticket for that session, we may (but without obligation) offer a refund (in whole or in part) in our discretion (acting reasonably).

8.5. The Event will operate in line with any government rules/restrictions. PWR Events reserves the right to cancel your Event Ticket(s) should governmental or other regulatory capacity restrictions and/or any decision of another relevant authority be implemented nearer the Event date. In the event of Event Ticket cancellations, PWR Events shall process refunds in accordance with clause 8.3.

8.6. You are responsible for any travel and accommodation arrangements for the Event and except as set out in these Terms, PWR Events shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel or accommodation expenses from postponement, cancellation, abandonment or curtailment of the Event and/or any attraction (including any Ticketed Attraction and/or any Rides) and you hereby, to the fullest extent permitted by law, waive all rights of whatsoever nature against PWR Events or the Royal Parks, their employees, servants, agents, independent contractors or representatives arising from cancellation, abandonment or curtailment of the Event and/or of any Ticketed Attraction/Rides.

9. Tickets from third party agents

9.1. Tickets purchased from an authorised ticket agent are bound by the Ticket Terms and Conditions (see link above) and, subject to clause 15.12 and your statutory rights, neither PWR Events nor The Royal Parks shall be responsible or liable for any mistakes in, or losses relating to, any such Tickets purchased through an authorised agent. Please refer directly to the ticket agent where you purchased your Tickets with any ticketing issues or enquiries, including in relation to any refunds/exchange.

9.2. Notwithstanding clause 9.1 above, these Terms shall apply in their entirety save as varied by any Ticket Terms and Conditions (including, without limitation, in relation to refunds and/or cancellation).

9.3. Any Tickets bought from unauthorised agents or third parties are not valid and admission/use will not be permitted.

10. Food and Beverage

10.1. The following menu is available any day (unless otherwise stated below) at the location stated below during the Event period when pre-booked:

Deal Name: Mr Bratwurst to Go – soft drink
(Available from MR BRATWURST GRILLS at Bavarian Village)
Price (including VAT, in advance): £12.50
Deal information: Any Mr Bratwurst Sausage (vegan and halal options available) + any topping (1) + one soft drink

Deal Name: Mr Bratwurst to Go – alcoholic drink
(Available from MR BRATWURST GRILLS at Bavarian Village)
Price (including VAT, in advance): £16.95
Deal information: Any Mr Bratwurst Sausage (vegan and halal options available) + any topping (1) + one alcoholic drink (beer, wine, mulled wine, single spirit + mixer)

Deal Name: Jingle Bell Bistro Child Meal (2-12)
(Available any time from the Jingle Bell Bistro in Santa Land)
Price (including VAT): £11.50
Deal information: Meal Deal available for Children (2-12) only and includes a free drink. Meal Deal valid at any vendor in the Jingle Bell Bistro in Santa Land where you see the Meal Deal symbol.

Deal Name: Jingle Bell Bistro Adult Meal
(Available any time from the Jingle Bell Bistro in Santa Land)
Price (including VAT): £15.50
Deal information: Meal Deal available for Children aged 12 and under only and includes a free drink. Meal Deal valid at any vendor in the Jingle Bell Bistro in Santa Land where you see the Meal Deal symbol.

Deal Name: Almhütte Experience
(Available any time from the Jingle Bell Bistro in Santa Land)
Price (including VAT): Alcoholic Drinks Package: £60 per person in advance, £65 on the day. Soft Drinks Package: £40 per person in advance, £45 on the day
Deal information:Exclusive access to the Almhütte reserved seating area. Guests may choose one of the following, subject to availability: A Bratwurst Selection (Original, Smokey, and Farmer. Halal and Vegan options also available), served with a choice of two sides; ½ Hendl – Oktoberfest Style Chicken, served with a choice of two sides; Wiener Schnitzel, served with Mr Chips; or a freshly prepared Pizza with a choice of Cheese & Tomato, Veggie, Pepperoni or Ham. Available sides include Sauerkraut, Mr Chips, Sautéed Mushrooms and Onions. Alcoholic Drinks Package: The package includes four standard drinks, redeemable at the Almhütte, with a choice of a pint or bottle of beer or cider, Classic Mulled Wine or Hot Apple Cider, Red or White Wine (125ml), or a Single Spirit (25ml) served with a standard mixer. Premium mixers and speciality drinks are available at an additional cost. Food and Drink tickets are valid until the 3rd January 2027 in conjunction with a valid entry ticket. Table reservations are only valid for the date booked. Smaller groups may be seated on shared tables within the reserved area. Seating is available on a first come, first serve basis. Groups may be split up if there is not the availability to sit together.

10.2. You must have a valid Entry Ticket for the Event if you have purchased a pre-bookable food outlet ticket or reserved a table in advance for any of the following pre-bookable food outlets:

• Bavarian Village Table Bookings (https://bavarian-village.uk/)
• Jingle Bell Bistro Meal Deal
• Bavarian Meal Deal
• Bavarian Village Credit
• Almhütte Experience

Admission to the food outlets listed above is subject to any separate terms and conditions of the food outlets as set out in these Terms or as communicated separately to the customer.

10.3. If you have purchased or reserved a table in advance for the Bavarian Village, you will receive your entry tickets via email. Please refer to the Bavarian Village Terms and Conditions for further detail: https://www.bavarian-village.com/terms-conditions/

10.4. The Bavarian Village Credit can be purchased and can be used on all Bavarian Village food and drink outlets (excluding the stein or mulled wine mug deposit). The Bavarian Village Credit shall be deemed a voucher and can be redeemed multiple times at multiple vendors provided it does not exceed the credit remaining on the voucher. Should the total of your order exceed the remaining credit value, the balance shall be paid with a card payment. Once purchased, this credit can be used from 12pm on the 19th of November 2026 until 10pm on the 3rd of January 2027. No refunds or exchanges will be given for any credit remaining after this date. This voucher is only valid in conjunction with a valid Event Entry Ticket and does not include entry to the event.

10.5. You will not be permitted entry to any of these outlets without a valid Entry Ticket.

10.6. Last bar orders are at 21:45. Some food outlets may close early.

10.7. We operate Challenge 25 on our bars. If you are asked to provide proof of age (passport, driving licence or PASS card (www.pass-scheme.org.uk)) and you are unable to do so you will not be served alcohol.

10.8. 3rd January 2027 is our designated “Family Fun Day”. Any pre-bookable outlet tickets will be refunded in line with the general Hyde Park Winter Wonderland refund policy.

11. Event Security and Prohibited Items

11.1. The safety and comfort of all visitors is a priority. The Event has a robust security management plan, which is coordinated by Event security and the Metropolitan Police. If you see something suspicious, or something that does not feel right, please report it to a member of our security team or onsite staff members.

11.2. To maximise safety, searches will take place at point of entry. These searches may include the use of CCTV, video, facial recognition, and artificial intelligence to enhance safety and security, as further detailed in Section 11.16. Where operationally necessary, searches may take place on the Event site. This can include the use of metal detectors and other resources that may be necessary. Searches will be of the person, bags, and other belongings. All bags will be searched. Please note these searches are a condition of entry and attendance at the Event, any person with illegal or prohibited items or who does not want to be searched will be refused entry or evicted and their Ticket(s) will not be refunded. Please also note prohibited items listed below. We will not be able to look after these items for you or hold liability and you will not be able to enter the event or receive a refund. Security checks may result in delays when entering the Site, please leave extra time for these searches to take place.

11.3. Only small handbags or small rucksacks will be permitted into the event, as we may not be able to accommodate large bags. We class small bags as no larger than A4 size or standard handbags. We ask all guests to be vigilant and not to leave bags and belongings unattended at any time. Any unattended item may be disposed of in line with our security protocols.

11.4. Please contact a steward immediately if you have any concerns or problems at the Event. It may not be possible to resolve unreported issues after the Event.

11.5. Prohibited Items. The following articles MUST NOT be brought into the Event (list is subject to change): Knives, Work Tools, Fireworks (including sparklers), Smoke canisters, Air-horns, Spray Paint/Cans/large marker pens, Chinese/Sky Lanterns, Handheld Communication Devices (such as radios), High Visibility Clothing, powered or unpowered Skateboards, Scooters (unless otherwise permitted by security), Bikes, Flares (such as emergency or distress flares manufactured for legitimate military, maritime, or transport purposes), offensive weapons/potential weapons/anything adapted for such purpose, Any object/ item considered to be potentially dangerous or harmful to public safety being a single item or a potential component part for another object, Laser devices, Bottles (unless empty, non-glass)/ glass vessels (including bottles/cans – even if wrapped up as a present for a later time), your own alcohol – even if wrapped up as a present for a later time, CS Gas Poles, Unmanned Aerial Vehicles (UAVs) commonly known as “Drones” or “Remotely Piloted Aircraft”, Any article that might be used as a weapon and/or compromise public safety, Open bottles of drink/liquid (unopened and factory sealed bottles of water will be accepted, as will empty reusable cups and bottles), Food at the discretion of security (other than baby food or food required for medical purposes), Illegal drugs, Nitrous Oxide (in any form), Drug Paraphernalia including Psychoactive Substances and Alkyl Nitrates (otherwise known as Poppers), Chairs/Stools, Banners/Flags, Sound Systems/items that can amplify sound, corrosive substances including acids and substances which are capable on application to the human body of causing hurt through corrosive action, unauthorised or counterfeit merchandise, kites, musical instruments, counterfeit or forged tickets and wristbands or an access pass of any description, unauthorised powered vehicles (motorbikes, quad bikes and buggies), any animals other than dogs (in accordance with clause 11.11), fancy dress costumes, or any items that could reasonably be considered to form part of a fancy dress costume. Unauthorised professional tape recorders, photography, and video equipment, including eyewear capable of filming, such as Meta glasses (unless otherwise permitted by security). Equipment considered to be professional will be permitted at the discretion of the security. Any other items considered to be unsafe or potentially posing a risk to public safety and/ or security.

11.6. Any person in possession of any item set out at clause 11.5 (above) will be refused entry to the Event, removed from the Event, or will have such items confiscated and destroyed. Any article that might be used as a weapon, be deemed to be offensive or abusive or have the potential to be offensive or abusive, or compromise public safety, will be confiscated, and may be reported to the police.

11.7. In order to facilitate the security, safety and comfort of all patrons, PWR Events and Royal Parks reserve the right in their reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit to the Event and/or an attraction or ride, to confiscate items which may cause danger or disruption to the Event or other patrons or are in breach of these Terms and/or to refuse admission.

11.8. We reserve the right to request the temporary removal of any face coverings (other than those worn for religious, medical or disability-related reasons), including for the duration of a visit, where such removal is reasonably required for identification, verification, or security purposes. Failure to comply with such a request may result in denial of entry or removal from the premises.

11.9. Use of illegal substances is strictly prohibited at the Event.

11.10. Visitors may be refused admission or ejected from the Event and the Site in accordance with PWR Events’ eviction procedure if, in the opinion of PWR Events and/or Royal Parks, the visitor is a risk to the safety of any patron and/or may affect the enjoyment of other patrons and/or the running of the Event or may cause damage, nuisance or injury. Visitors who have been refused entry or ejected will not be refunded, and where determined by PWR Events, this may include their group. Examples include being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, under-age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, committing a criminal offence, declining to be searched or are in breach of any of these Terms or the terms and conditions of the Royal Parks. PWR Events reserves the right to refuse entry or evict all members of any group of persons where that group is behaving in accordance with the foregoing.

11.11. Dogs are permitted at Hyde Park Winter Wonderland but must be on a lead, controlled at all times, and adhere to any legal requirements for that breed. Dogs are not permitted into any rides or attractions, with the exception of certified assistance dogs. Please note, the Event can be very busy and noisy, especially at weekends, and therefore may not be a suitable environment for dogs. No other animals are permitted on site. All dog waste must be promptly cleaned and disposed of in designated bins.

11.12. Visitors must only use the toilets and urinals provided and must not pollute the land. Climbing or standing upon tables, chairs, benches, fences, barriers, trees, shrubbery, walls, safety fences, rock arrangements, ride structures, exhibits, buildings or anything similar is strictly prohibited.

11.13. Commercial, promotional and trading activities are not permitted at the Event without express prior written permission of PWR Events. Please note that PWR Events will charge a fee for any commercial activity (including filming, photography and recording, as set out in clause 12) at the Event.

11.14. In the event of an emergency, visitors must follow instructions and directions from stewards, staff and other officials.

11.15. The Royal Parks and PWR Events reserve the right to implement emergency security and safety measures, where deemed necessary for the protection of persons or property. By attending the Event, visitors agree to cooperate fully with any such measures and to comply promptly with all instructions issued by PWR Events and venue staff, security personnel and emergency services. Subject to clause 15.12, neither the Royal Parks nor PWR Events shall be liable for any loss, inconvenience, delay, cancellation or disruption arising from the implementation of emergency procedures undertaken in the interests of public safety and security.

11.16. The Royal Parks and/or PWR Events may utilise CCTV, technical security screening systems and security staff worn body cameras at the Event. These systems may employ camera and AI technology to deter and prevent potential security threats and support venue safety operations. Signage will be displayed at the Event (including at any entry point where facial recognition technology is in use) to let you know that your image may be recorded, captured, analysed and stored for security, safety, crime prevention and incident investigation purposes. Any Personal Data collected will be processed in accordance with UK GDPR law and our Privacy Notice.

12. Photography and Filming

12.1. Photography and filming may take place at the Event for PWR Events’ marketing, promotional and news purposes, and by accredited media. We rely on our legitimate interests in promoting and reporting on the Event as our lawful basis for this, and images and recordings of attendees may be used in our promotional, marketing and news material in any media, without payment. Where we intend to take a posed or close-up image in which you are the focus, we will ask your permission at the time. Signage will indicate areas where filming is taking place. If you would prefer not to appear, please speak to a member of staff or contact us using the details on our website, and we will take reasonable steps to avoid filming you or to remove you from material not yet published. Our Privacy Notice explains how we use your personal data and the rights available to you. All rights in sound, moving and still images recorded by or on behalf of PWR Events, including without limitation on the internet, vest exclusively with PWR Events.

12.2. Photography and filming on site is only allowed for the personal, non-profit making use of amateurs for appropriate reason and use only. Any inappropriate use may result in ejection in accordance with the PWR Event’s Event eviction procedure. PWR Events will be permitted to request to view content and request for items to be deleted if deemed to be used inappropriately. Commercial or editorial photography is prohibited without prior permission from PWR Events. Entrants who are keen to bring professional equipment for personal or editorial photo/video must apply for accreditation: https://docs.google.com/forms/d/e/1FAIpQLSd75yhyR8xPiseEDGrHNV1inTSdfwKewfRM1I6cHixg4zMNjQ/viewform. Our Photography & Filming Guidelines can be found here (Photography & Filming Guidelines).

12.3. Professional camera equipment must not be brought into the event unless the individual has prior approval from PWR Events and has the appropriate accreditation. This includes, but is not limited to: A camera with a detachable, adjustable lens – including DSLR cameras, A camera with a lens of 35mm and over, GoPros and other action cameras, Tripods of any size and selfie sticks

12.4. A person may be denied entry to or removed from the Event if they are found in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if they take any photograph, make a film, sound recording or broadcast of anything occurring inside the Event for commercial gain (unless approved in accordance with clause 12.2). A person may enter the Event with the photography or filming equipment referred to in clause 12.3 where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but the person may still be removed in accordance with this clause 12.4 if they attempt to use this device for commercial gain or to the detriment of public safety and security. Removal of any customer in accordance with this term is at the sole discretion of PWR Events.

13. Alcohol

13.1. When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. If you attend a Ticketed Attraction that serves alcohol, you may be asked to provide proof of age on arrival at the Ticketed Attraction.

13.2. Alcohol is not permitted to be taken into the Event and any alcoholic drinks purchased on site must be consumed before leaving. Bag searches will be in operation.

13.3. PWR Events reserves the right to refuse alcohol to any attendee who, in PWR Events’ or any Event staff’s absolute discretion, is unreasonably intoxicated and/or is behaving in an unacceptable manner.

13.4. The Event site will be operated in accordance with the Licensing Act 2003 and the Event Alcohol Management Plan.

13.5. 3rd January 2027 is our designated “Family Fun Day”.

14. Government Guidelines

14.1. The event will follow all necessary Government guidelines that are applicable at the time of the Event.

14.2. Admission into the Event is at all times subject to these Terms and the terms, conditions and rules of the Royal Parks, and any rules and guidance issued by the UK government and the Local Authority. If you breach any of these Terms and/or any such terms, conditions and/or rules then we may refuse admission or require you and/or other ticket holders to leave the Site without refund.

15. General

15.1. The Event is an outdoor winter event, and visitors are advised to wear appropriate clothing and footwear at all times.

15.2. You must comply with any and all instructions given to you by PWR Events and/or all Event stewards and staff and with all Site regulations. PWR Events reserves the right to restrict access to parts of the Site

15.3. Use of all attractions (including any Ticketed Attraction) and rides is entirely at your own risk, and PWR Events will not be liable for any distress, inconvenience or anxiety caused during the course of any ride or attraction.

15.4. Valid identification may be requested as a condition of entry to certain venues and bars within the Event. Some venues and bars may use Identification Scanning software to carry out these checks. 15.5. Each visitor is responsible for his/her own personal property brought into the Site.

15.6. Hyde Park Winter Wonderland will not take any responsibility for lost items. If you have lost an item, you will not be permitted re-entry to the event to look for the item without a valid entry ticket, which will be subject to our usual ticketing terms and conditions. All lost property is handled by TLC Welfare Ltd (TLC). Lost items can be reported via their online form: TLC Welfare Enquiry Page | NotLost Enquiry

15.7. Once Hyde Park Winter Wonderland has closed, items will be sent to TLC’s Head Office. Items will only be held for a maximum of 30 days post event. Any unclaimed items will be disposed of after this point. Items will be posted as soon as possible at their team’s convenience, and postage will not be covered by TLC. Once items have been sent out for delivery, they will not take any responsibility for any loss or damage.

15.8. All tickets purchased via the official Hyde Park Winter Wonderland app are at all times subject to these Terms and Conditions and the Terms and Conditions of any authorised ticket agent.

15.9. Any photo package tickets purchased via the official website or app are at all times subject to these Terms and Conditions and the Terms and Conditions of any authorised ticket agent. For further information on the provision of these photo packages, please refer to Image Insight’s official website: https://www.imageinsight.com/. Photo Package tickets do not include access to the associated attraction and must be used in conjunction with a valid attraction ticket. The Santa’s Grotto package does not include guaranteed access to the Grotto. The Grotto will close at 6pm on non-parade days and 4pm on parade days.

15.10. All VIP/Hospitality tickets or packages are at all times subject to these Terms and Conditions and the Terms and Conditions of any authorised ticket agent.

15.11. You agree that PWR Events will not be liable for any loss, injury or damage to any person (including yourself) or property however caused (including by PWR Events or any Event staff): (a) in any circumstances where there is no breach of a legal duty of care owed by PWR Events; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from PWR Events’, its servants’ or agents’ negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the Terms.

15.12. Nothing in these Terms seeks to exclude PWR Events or the Royal Parks’ liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot be excluded or limited by law (including without limitation fraud or fraudulent misrepresentation).

15.13. To the fullest extent permissible in law, PWR Events shall be entitled to assign all and any of its rights and obligations under the Terms, provided that your rights are not adversely affected.

15.14. If any provision of the Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of the Terms valid or enforceable.

15.15. If PWR Events delays or fails to enforce any of the Terms it shall not mean that PWR Events has waived its right to do so. 15.16. Any person, other than the Royal Parks, who is not a party to the Terms, shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms.

15.17. Nothing in the Terms and no action taken by you or PWR Events under the Terms shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between you and PWR Events.

15.18. You and PWR Events both agree that neither has entered into the Terms in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity by any person other than as expressly set out in the Terms. Nothing in this clause shall operate to limit or exclude any liability for fraud.

15.19. The Terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice (www.citizensadvice.org.uk).

15.20. For the purposes of the Terms, “Force Majeure” means any cause beyond PWR Events’ control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, subsidence, lightning, earthquake or other natural disaster, weather of exceptional severity, epidemic, pandemic, disease, death or demise of a royal family member, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, third party injunction, national defence requirements, acts or regulations of national or local governments. PWR Events will not be liable to you for failure to perform any obligation under these or any other Terms to the extent that the failure is caused by Force Majeure.

15.21. PWR Events reserves the right to change these Terms from time to time.

15.22. The Terms (including the Ticket Terms and Conditions) constitute the entire agreement between the parties in connection with the subject matter of the Terms and supersede any previous terms and conditions, agreement or arrangement between you and PWR Events relating to the subject matter of the Terms. However, nothing in the Terms shall purport to exclude liability for fraud or fraudulent misrepresentation. The Terms cannot be varied or amended in any respect (unless agreed between you and PWR Events in writing).

15.23. These Terms shall be governed by English law, and the parties agree to submit to the jurisdiction of the English courts in connection herewith. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

15.24. P W R Events Limited, a MARI Group company, is registered in England No. 3827071 at 1 More London Place, London, England, SE1 2AF. You can also contact us by sending an email to hydeparkwinterwonderland@marigrp.com.

 

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